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Delayed Flight Compensation

Delayed Flight Compensation

If you have booked a flight which was delayed for more than 3 hours in the last six years, you could be entitled to compensation of up to £500. Under the European Union’s Regulation EC 261/2004, which clearly defines the rights of air passengers, if your flight has been delayed more than 3 hours and the airline was responsible for the delay you have the right to claim compensation.

The amount of compensation you receive is based on the length of the delay and the flight distance. The longer the flight distance, the higher the compensation you will receive. It doesn’t matter how much you paid for your ticket, whether you paid £50 or £1,000, you’re still entitled to claim and the compensation remains the same.

Step 1

Get in touch using our contact forms or any details provided throughout the site.

Step 2

We arrange a free consultation with you to discuss the case

Step 3

If accepted we will action your case on a no win no fee basis.

If you have travelled in a group then each person is entitled to claim for compensation, so, for example, if you travelled as a family of four, you can claim four times as much.

HNK Solicitors have a team of expert solicitors who can handle your delayed flight claim for you. We offer a no-win-no-fee service and will fight on your behalf to ensure you receive the compensation you deserve. We can assist if your flight was delayed, cancelled, if you missed a connection or in cases of denied boarding.

How much compensation can I claim?

Under current legislation, the following compensation pay-outs are applicable based on flight distance:


  • Flights under 1500km from an EU airport to another EU airport – €250 (£210)
  • Flights over 1500km from an EU airport to another EU airport – €400 (£340)
  • Flights under 1500km from an airport within the EU to an airport outside of the EU – €250 (£210)
  • Flights over 1500km from an airport within the EU to an airport outside of the EU – €400 (£340)
  • Flights over 3500km from an airport within the EU to an airport outside of the EU – €600 (£510)

What should you do?

If your flight has been delayed or cancelled in the past 6 years, causing you to arrive more than 3 hours late at your destination, and it wasn’t down to ‘extraordinary circumstances’ (such as extreme weather conditions), contact HNK today.


All you need to provide us with is your flight number, the airport you travelled from and the airport you travelled to, the date and how long you were delayed for and we will be able to tell you if you are eligible for compensation and how much.

Download Our Guide

Get in touch

Fill out the below form and one of our advisors will get in touch to arrange a consultation about your claim.

Call 0151 203 1104 Mon – Thu 09:00-19:00
Fri – 09:00-17:00

Case Study

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HNK Solicitors secure £84,734 in unlawful arrest claim

At HNK Solicitors, we have an experienced and dedicated action against the police department. We are highly experienced in helping clients to claim compensation after they have suffered mistreatment or misconduct by the police. We recently accepted instruction on an unlawful arrest claim on a no-win, no-fee basis. Demi Drury, Senior Associate and Head of the action against the police department handled the case. The client, who will be referred to as M, came to...
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How we can help

HNK Solicitors have a team of expert solicitors who have years of experience in claiming for delayed flight compensation and have successfully obtained compensation for many clients over the years.


Even if you have already contacted the airline for compensation and they have ignored or rejected your claim, we can still help. Once you instruct us, we will act on your behalf dealing with all communications with the airline or any other authorities for you. We will contact the authority to investigate and gain any further evidence from you to support your claim, then present the case directly to the airline. If necessary, we defend your claim in court, fighting to get the compensation you deserve.

Free Consultation

HNK offer a free no-obligation consultation, where we can assess your case and advise you on whether you have the right to claim compensation, and how much you could get.


We offer a no-win-no-fee service so it costs you nothing upfront to start your claim and if your claim is unsuccessful, you won’t have to pay a penny.

Client Communication

Once you instruct us, we handle everything for you and keep you regularly updated on the progress of your case.

Has Brexit affected the compensation rules?

The EU rules will continue to apply to the UK until the end of 2020. The Government has also insisted that flight delay compensation rules will remain the same even after the end of 2020, as EU261 is written into UK law.

It is also important to remember that if you fly between two European countries after Brexit, you will still be covered under EU261, as the law does not require you to be an EU citizen to claim compensation.

When can I claim compensation?

Under EU law EC 261/2004, you can claim compensation if:

• Your flight was delayed more than 3 hours upon arrival, within the last 6 years.
• You departed from an airport in the EU, or arrived at an airport in the EU, with an EU regulated airline.
• Your flight was not delayed due to unforeseen or extraordinary circumstances, beyond the control of the airlines.

What classes as ‘extraordinary circumstances’?

If your flight was delayed due to ‘extraordinary circumstances’, you cannot claim compensation because it was not the airline’s fault. ‘Extraordinary circumstances’ include:

• Bad/extreme weather
• Industrial action by airport staff, air traffic controllers and ground handlers
• Security or safety issues
• Air traffic management decisions
• Political problems/unrest

Be careful though, a lot of the time airlines reject claims due to ‘extraordinary circumstances’, even though the airline was responsible. If you believe the airline was at fault, you may still have a case.

Contact HNK today and we will be able to help assess your claim and appeal the airline’s decision if needed.

What do I need to make a claim?

For us to check whether you are entitled to claim and build a strong case we need you to provide us with:

• Passenger details including the names and home addresses.
• Flight details such as a booking reference, flight number and the places you were travelling to and from including the dates of travel.

• The flight length.
• The previous airline reference number if you have been in contact with the airline before about the same delay.
• Copies of any supporting documents if you have them such as receipts and boarding passes.

Can’t find what you’re looking for?

Let us know what you’re looking for and we will get back to you as soon as we can.


Call us on - 0151 203 1104 | Email us at -
Higgs Newton Kenyon Solicitors
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christine stockwell
christine stockwell
07:26 30 Sep 21
Higgs Newton Kenyon Solicitors have been brilliant even through the pandemic, it must be hard to do, they are very... informative all the time great value and kind thank youread more
Frances SJ Finch
Frances SJ Finch
10:04 28 Sep 21
I can’t quite put into words how brilliant these solicitors are, they provide a fantastic service and are very gentle... when discussing sensitive subjects. Michael has been so incredibly helpful and I would like to send him a massive thanks for everything he has done for me. The receptionist has always also been very polite, friendly and welcoming and I would also like to thank her for supplying a kind atmosphere whenever I have needed to contact the more
Danny Owen
Danny Owen
14:12 09 Aug 21
Highly recommended, I had a claim against the police for an unlawful stop and search and false imprisonment which was... has been settled with compensation. I had to put very little effort in and I was kept continually up to date. Vivien Lee dealing with my case could not have been more polite professional and helpful. I won’t be using anyone other than HNK solicitors from now more
Arome akubo
Arome akubo
20:34 04 Aug 21
These guys practically won me some cash from BA data breach case. They initiated it and executed it with utmost... professionalism without me breaking a sweat. I fully recommend them without any more
Stephen Johnson
Stephen Johnson
19:02 02 Aug 21
Absolutely amazing helped me get a good result against merseyside police. very quick and professional definitely would... recommend them to anyone will use again ..thank you guysread more
Tuyet Olvestedt
Tuyet Olvestedt
10:06 14 Jul 21
Very attentive and thorough service.They communicate regularly and clearly via phone and email. Would absolutely... recommend them.Many thanksread more
Marie Louise Rothwell
Marie Louise Rothwell
10:51 05 Jul 21
I am very happy with the service I got they were ever so good at dealing with my matter and very polite. They were also... very helpful with giving me great advice I would definitely use their services again in the near future I am very happy with the outcome of my caseread more
Stephen Stratton
Stephen Stratton
10:09 28 Jun 21
Following repeated violations and data protections concerns by the police I was able to secure a settlement which I am... very happy with. Demi and her team were helpful, professional and informative throughout. I would highly recommend contacting HNK Solicitors for initial advice with any legal more
Sandra Williams
Sandra Williams
11:26 23 Jun 21
After a very Violated experience with the police, my solicitor Demi was there step by step, keeping me up to date with... everything. If I ever needed Higgs Newton Kenyon I again I wouldn't hesitate to contact them. Thank more
Jason Patrick
Jason Patrick
19:46 10 May 21
I would highly recommend this firm. They have acted on my behalf twice now and have successfully won compensation for... both cases. They are a very professional team of solicitors with expansive knowledge of the law. If you want a good result with sound honest advice, then this firm is in my opinion one the best and not afraid to challenge injustice.Thank you,Yours sincerelyJason Patrickread more
Lauren Jade Dougan
Lauren Jade Dougan
12:47 20 Apr 21
This firm is absolutely amazing. I have been so pleased with how my case was handled and the solicitors kept me... informed every step of the way. I am also very pleased with the outcome. I would definitely recommend this firm to more
frederick moore
frederick moore
20:07 08 Apr 21
Excellent company to deal with. Highly professional, responsive to client needs and very thorough. Would recommend.
Charmaine Galley
Charmaine Galley
14:11 07 Sep 20
I can't thank you all enough for the hard work you put into my case. I'm so very grateful xxx
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