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Delayed Flight Compensation

Delayed Flight Compensation

If you have booked a flight which was delayed for more than 3 hours in the last six years, you could be entitled to compensation of up to £500. Under the European Union’s Regulation EC 261/2004, which clearly defines the rights of air passengers, if your flight has been delayed more than 3 hours and the airline was responsible for the delay you have the right to claim compensation.

The amount of compensation you receive is based on the length of the delay and the flight distance. The longer the flight distance, the higher the compensation you will receive. It doesn’t matter how much you paid for your ticket, whether you paid £50 or £1,000, you’re still entitled to claim and the compensation remains the same.

Step 1

Get in touch using our contact forms or any details provided throughout the site.

Step 2

We arrange a free consultation with you to discuss the case

Step 3

If accepted we will action your case on a no win no fee basis.

If you have travelled in a group then each person is entitled to claim for compensation, so, for example, if you travelled as a family of four, you can claim four times as much.

HNK Solicitors have a team of expert solicitors who can handle your delayed flight claim for you. We offer a no-win-no-fee service and will fight on your behalf to ensure you receive the compensation you deserve. We can assist if your flight was delayed, cancelled, if you missed a connection or in cases of denied boarding.

How much compensation can I claim?

Under current legislation, the following compensation pay-outs are applicable based on flight distance:


  • Flights under 1500km from an EU airport to another EU airport – €250 (£210)
  • Flights over 1500km from an EU airport to another EU airport – €400 (£340)
  • Flights under 1500km from an airport within the EU to an airport outside of the EU – €250 (£210)
  • Flights over 1500km from an airport within the EU to an airport outside of the EU – €400 (£340)
  • Flights over 3500km from an airport within the EU to an airport outside of the EU – €600 (£510)

What should you do?

If your flight has been delayed or cancelled in the past 6 years, causing you to arrive more than 3 hours late at your destination, and it wasn’t down to ‘extraordinary circumstances’ (such as extreme weather conditions), contact HNK today.


All you need to provide us with is your flight number, the airport you travelled from and the airport you travelled to, the date and how long you were delayed for and we will be able to tell you if you are eligible for compensation and how much.

Download Our Guide

Get in touch

Fill out the below form and one of our advisors will get in touch to arrange a consultation about your claim.

Call 0151 203 1104 Mon – Thu 09:00-19:00
Fri – 09:00-17:00

How we can help

HNK Solicitors have a team of expert solicitors who have years of experience in claiming for delayed flight compensation and have successfully obtained compensation for many clients over the years.


Even if you have already contacted the airline for compensation and they have ignored or rejected your claim, we can still help. Once you instruct us, we will act on your behalf dealing with all communications with the airline or any other authorities for you. We will contact the authority to investigate and gain any further evidence from you to support your claim, then present the case directly to the airline. If necessary, we defend your claim in court, fighting to get the compensation you deserve.

Free Consultation

HNK offer a free no-obligation consultation, where we can assess your case and advise you on whether you have the right to claim compensation, and how much you could get.


We offer a no-win-no-fee service so it costs you nothing upfront to start your claim and if your claim is unsuccessful, you won’t have to pay a penny.

Client Communication

Once you instruct us, we handle everything for you and keep you regularly updated on the progress of your case.

Has Brexit affected the compensation rules?

The EU rules will continue to apply to the UK until the end of 2020. The Government has also insisted that flight delay compensation rules will remain the same even after the end of 2020, as EU261 is written into UK law.

It is also important to remember that if you fly between two European countries after Brexit, you will still be covered under EU261, as the law does not require you to be an EU citizen to claim compensation.

When can I claim compensation?

Under EU law EC 261/2004, you can claim compensation if:

• Your flight was delayed more than 3 hours upon arrival, within the last 6 years.
• You departed from an airport in the EU, or arrived at an airport in the EU, with an EU regulated airline.
• Your flight was not delayed due to unforeseen or extraordinary circumstances, beyond the control of the airlines.

What classes as ‘extraordinary circumstances’?

If your flight was delayed due to ‘extraordinary circumstances’, you cannot claim compensation because it was not the airline’s fault. ‘Extraordinary circumstances’ include:

• Bad/extreme weather
• Industrial action by airport staff, air traffic controllers and ground handlers
• Security or safety issues
• Air traffic management decisions
• Political problems/unrest

Be careful though, a lot of the time airlines reject claims due to ‘extraordinary circumstances’, even though the airline was responsible. If you believe the airline was at fault, you may still have a case.

Contact HNK today and we will be able to help assess your claim and appeal the airline’s decision if needed.

What do I need to make a claim?

For us to check whether you are entitled to claim and build a strong case we need you to provide us with:

• Passenger details including the names and home addresses.
• Flight details such as a booking reference, flight number and the places you were travelling to and from including the dates of travel.

• The flight length.
• The previous airline reference number if you have been in contact with the airline before about the same delay.
• Copies of any supporting documents if you have them such as receipts and boarding passes.

Can’t find what you’re looking for?

Let us know what you’re looking for and we will get back to you as soon as we can.


Call us on - 0151 203 1104 | Email us at -


  • Jessica Holden was fantastic in the way she dealt with my case, very polite, extremely professional and an asset to your firm according to my daughter who dealt with Jessica on my behalf throughout my case. Thankyou Jessica

    Peter Alan Samuel
  • Thank you for a claim that I would never have thought about. Just in time for my birthday too! Thank you, Matt

    Matthew John Bindley
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