Arnold Clark Data Breach

Arnold Clark data breach

The car retailer Arnold Clark suffered a serious cyber-attack in December 2022, which has led to sensitive customer data being shared online. As of February 2023, it is still not fully clear how many customers have been affected and what the extent of the impact will be. The company has acknowledged the effect this data breach could have on those affected, and has committed to providing further updates to customers who may have had their data exposed in the breach.

The consequences of having your personal data stolen can be extremely serious. When sensitive information gets into the hands of sophisticated cyber-criminals, it can lead to a range of issues, including financial losses, identity theft, and emotional distress. Thankfully, data breach victims are entitled to seek compensation to mitigate the impact. Read on below to find out more.

The Arnold Clark data breach took place on 23^rd December, but it was not initially clear what had happened. Following the breach, the company put out a statement acknowledging there had been “unusual activity” on their network, but it was only in late January that the company clarified they had been the victim of a cyber-attack in which customer data had been exposed.

A number of news organisations, including the BBC and the Daily Mail, have reported that a well-known gang of cyber-criminals has claimed responsibility for the hack and has already leaked some of the stolen data on the dark web. According to these reports, the group is trying to secure a multi-million-pound ransom from Arnold Clark; if they do not receive payment, they are threatening to share the rest of the stolen data.

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What data was stolen in the Arnold Clark data breach?

At present, it is not fully clear what data was taken by the hackers, nor how many customers have been affected. Arnold Clark issued a statement acknowledging that “attackers were able to steal copies of some data that we hold”, but did not provide further details.

However, a report by the Daily Mail found that the data shared online by the hackers included a concerning range of information, some of it highly sensitive. Subsequently, an email sent by Arnold Clark to affected customers indicated that the data stolen by the hackers may have included:

Names

Contact details

Dates of birth

Vehicle details

ID documents (including passports and driver’s licences)

National Insurance numbers

Bank account details

This indicates this was a particularly serious data breach, as the customer information that has been taken appears to be of a particularly sensitive nature. This kind of information can be used to commit identity fraud or as part of a phishing attack to get access to even more personal data, as Arnold Clark themselves have acknowledged. Having this kind of information made available online is without doubt a distressing experience for those concerned.

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Who has been affected by the Arnold Clark data breach?

Unfortunately, Arnold Clark has also not specified which customers may have been affected by the breach. The company has begun writing to those affected directly, offering details on how they can protect themselves from phishing attacks and other potential threats. However, as we don’t know how many customers have had their data stolen, it’s impossible to estimate how long this could take. If you are concerned about any potential impact, you can contact Arnold Clark directly at customerservice@arnoldclark.com.

Can I claim compensation?

The UK’s data protection regulations, including the UK General Data Protection Regulation (GDPR), give people the right to seek compensation if they have been the victim of a data breach. Compensation is intended to support people who have suffered a significant negative impact from a data breach, whether this be financial losses, reputational damage, or emotional distress.

If you are considering pursuing a data breach claim, you should consult an experienced solicitor to help support your case. Here at HNK, our team of specialist data breach solicitors can offer a thorough understanding of the relevant legislation with proven experience in helping clients to seek compensation. Read our case studies for recent examples of compensation awards we have been able to secure.

If you are considering pursuing a data breach claim, we offer free consultations to help you decide whether you have a case. If we do think you are owed compensation, we can take up your claim on a no-win, no-fee basis. To find out more, speak to one of our expert team today. Simply fill out our online claim form, call us on 0151 668 0814 or send us an email at enquiries@hnksolicitors.com.

How we can help

HNK Solicitors has a specialist team of solicitors dedicated to seeking compensation for victims of data breaches. Thanks to our in-depth understanding of the relevant legal statutes and regulations, we can provide you with the best possible chance of getting the compensation you deserve.

We offer free, no-obligation consultations to help you decide whether pursuing a compensation claim is the right step for you. We pursue claims on a no-win, no-fee basis, so if your claim isn’t successful, you won’t owe us a penny.

If you’d like to discuss a potential claim, get in touch with us today to discuss your case. You can fill in the contact form on our website or call us on 0151 668 0809.

Free Consultation

Contact HNK to arrange a free no-obligation consultation where we can offer free advice on whether you can pursue a claim against Arnold Clark.

No-Win-No-Fee

If we believe you have a case, we can pursue your claim for you on a no-win, no-fee agreement. This means it will not cost you a penny to start your claim, and you won’t have to pay if it is not successful.

Client Communication

If we accept your case against Arnold Clark, our dedicated team of Data Protection Solicitors will handle everything for you and keep you up to date throughout the whole process.

No Win No Fee, Free Consultation

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Very good Solicitor firm, very deligent with their approach. Was an absolute pleasure to work with as they took on my claims against the police and saw to it that a compensation was reached. However this is just one out of many potential cases so am looking forward to working with you guys again.

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Scott LP

15:09 26 Aug 23

They are lawyers, so $$$ is their only agenda and, thus, when we refused the offer of compensation in favour of a public apology, they ended up defending the perpetrators out of spite. Unethical is an understatement.

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I am extremely satisfied with the exceptional service provided by Higgs Newton Kenyon solicitors. Their dedicated work and professionalism in handling my case led to a successful settlement that brought great relief. The team's commitment to excellence is truly impressive, and I appreciate their efforts. I highly recommend their services and am grateful for their support. Thank you, HNK solicitors!- Courtney LV

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16:24 05 Aug 23

Steer clear of Vivien Lee unless you are motivated purely and exclusively by undiluted greed and amorality.

Anthony Smith

01:43 26 Jul 23

I must have drawn the short straw if all these positive reviews are authentic.My own case was handled mainly by para legals. Who displayed very little skill, or real knowledge of the law, and definitely lacked any kind of commitment. I received only one phone call in the three years it took them to 'resolve ' my case.The treatment I received from this firm was barely adequate. If you are thinking of using HNK my advice is find someone else. Unless you don't mind wasting three years of your life for very little in the way of compensation.

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23:04 18 Jul 23

Very promising. Will update once completed.

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22:34 09 Jul 23

I've learned a lot from life. Even if you are decent, humble, and honest to guys, it doesn't guarantee that they will treat you similarly. I've been married to my spouse for about six years and didn't know he was cheating. I chose to confide in a friend after noticing some changes in his behavior, and they connected me with a hacker by the name of DAVID WILFRED. By remotely hacking and gaining access to his phone call log, Facebook, Messenger messages, phone texts, WhatsApp, Skype, database, and other items, this guy did an amazing and excellent work for me. You can get in touch with this active hacker at (digitaltechhacker @ gmail com).

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21:21 03 Jul 23

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Very good service, couldn’t be happier with how they handled my claim and we also got justice and compensated rightly! 5 stars 10/10 does what it says on the tin thank you to the team at Hicks Newton Kenyon

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