Capita Data Breach

Capita data breach

The Capita data breach could affect millions of UK residents. HNK Solicitors can help if you have been affected, get in touch today to find out more.

Capita, one of the UK’s biggest outsourcing and professional services companies, suffered two significant data breaches earlier this year. Capita is used by a large number of public and private organisations, and it runs several crucial services for local councils, the UK military and the NHS. They handle the personal information of millions of people. It also administers the pension funds for many large firms, including the Royal Mail, Axa, PwC and the Universities Superannuation Scheme (USS), which is the main pension fund for universities in the UK.

What happened during the Capita data breaches?

Capita data hack – The first breach

In March 2023, it was reported that Capita had suffered a cyber-attack. In an announcement on their website, Capita claimed that from their investigations they found that the incident occurred following initial unauthorised access on or around 22 March 2023, which was interrupted by them on 31 March 2023. This cyber-attack was allegedly carried out by Russian hackers.

It is believed that around 90 organisations were impacted by the cyber-attack. This includes the Royal Mail, The NHS, AXA, The Universities Superannuation Scheme, The Ministry of Defence and The Royal Bank of Scotland, to name just a few. Capita administers the pension funds for many of these as well as several other major organisations. They’re technically a data processor, which means they process and hold the data of other companies, which often have thousands of employees.

The attack prompted the Pensions Regulator (TPR) to write to more than 300 pension funds, asking them to check whether their data had been stolen by the hackers. Several of them have confirmed that they were affected by this breach. Personal data, including names, addresses, dates of birth and National Insurance numbers, may have been accessed, as well as financial information and banking details.

In early July, it was reported that Capita had written to some of its own employees three months after the incident to inform them that their personal information had been identified among the stolen data. Among the data compromised includes dates of birth, marital status, email addresses, home addresses, salary details, employment details and employment history. The letter said that Capita was taking “extensive steps” to recover and secure the data and had hired a consultant to check it was not sold on the dark web.

Capita data breach – The second breach

A second breach was announced in May 2023 when it was reported that Capita had left benefits data files in publicly accessible storage. These files were found to have been left unprotected by passwords as far back as 2016. This prompted several councils to say they thought their data had been compromised. This was supposedly caused by an exposed Amazon S3 bucket, a popular cloud-based service that allows businesses to store data online.

If an S3 bucket is not properly configured, anyone can access it, which can lead to a huge data security threat. It was alleged that the S3 bucket used by Capita, which contained sensitive data, was left publicly accessible, allowing cybercriminals to steal the data within. The data accessed here allegedly included benefits data from local councils. This supposedly included names, addresses, dates of birth and National Insurance numbers.

The Capita data breaches could affect millions of UK pension holders, Capita employees, people on benefits, and more. If you have been affected by the Capita data breaches, you could be entitled to compensation. Get in touch with our team today to find out if you are eligible to make a claim for data breach compensation and to discuss the next steps.

Who has been affected by the Capita data breaches?

We’re not yet aware of the full extent of the Capita data breaches. Britain’s data watchdog, The Information Commissioners Office (ICO), stated earlier this year that around 90 organisations reported breaches of personal information held by Capita. The attack also prompted the Pensions Regulator (TPR) to write to more than 300 pension funds to ask them to check whether data had been stolen by hackers.

The second breach is also said to have affected many local councils, with Colchester Council sharing its “extreme disappointment with Capita” after it found that benefits data from 2019-20 and 2020-21 were unsecured.

The following pension plans and local authorities may have been affected:

Pension schemes:

  • The Universities Superannuation Scheme (USS)
  • Unilever pension scheme
  • Marks and Spencer pension scheme
  • PwC pension scheme
  • Diageo pension scheme
  • Rothesay pension scheme
  • BAE systems

Local authorities:

  • Adur and Worthing Councils
  • Colchester Council
  • Coventry City Council
  • Derby City Council
  • Rochford District Council
  • South Staffordshire Council


  • Capita employee data
  • GP data

If you have received any correspondence from your pension regulator, local authority or Capita itself stating that your data may have been affected, you could be entitled to claim compensation. It’s important you take action if your data has been affected to protect yourself. This involves checking your bank account for any unusual activity, changing passwords if needed, and checking to see if any credit has been taken out in your name, which can be done through credit monitoring software such as Experian. Stay vigilant and be aware of phishing scams, fraud, and identity theft, as we often see victims of similar data breaches become the target of cybercriminals.

What personal information was breached in the Capita data breaches?

There have been two alleged data breaches on data held by Capita, and each one affects different people, organisations, and information. Below is a list of data that could have been breached:

This data includes:

  • Names and titles
  • Initials
  • Dates of birth
  • National insurance numbers
  • Retirement dates
  • Membership numbers
  • Financial/bank details

If you suspect that your personal data could have been breached as part of the Capita data breaches or you have received correspondence notifying you of such, you can contact the organisation responsible for your personal information directly to get further information. You can also get in touch with our expert data breach solicitors to learn about possible next steps if you have evidence to show your personal data was involved in the Capita data breach.

How do I claim?

Step 1

Get in contact by using one of our contact forms throughout the site.

Step 2

We will assess your case based on the information you provide.

Step 3

If you have a valid claim, we will accept your case on a No Win No Fee basis.

Step 4

Claim now

Can I claim compensation for the Capita data breach?

Capita has denied any wrongdoing. However, a legal letter has been presented to Capita over the alleged breach, and this, coupled with the ICO investigation, suggests the allegations are serious and could lead to legal action.

The UK General Data Protection Regulation and the Data Protection Act 2018 outline the responsibilities of companies that store the personal data of individuals. They have the responsibility to store data safely and keep it protected from potential threats. If a company breaches your personal data or doesn’t adequately protect it against a cyber-attack, you have the legal right to claim compensation for the ordeal.

This claim includes compensation for any financial loss or material damages as a result of the breach, for example, if someone accesses your financial information or banking details and takes your money. You can also claim for distress or emotional damage caused by the breach, for example, the thought of your data being stolen and accessed by unauthorised individuals can be very stressful and cause anxiety.

The data potentially breached in the Capita data hack and Capita data breach, is very personal information that could be damaging in the hands of a criminal or threat actor. It can lead to issues such as identity theft and fraud or put you at risk of being targeted by scammers. Therefore, if you have been affected by the Capita data breach, you could be entitled to claim a significant amount of compensation.

HNK Solicitors obtain £10,900 for a Claimant following the unlawful retention of their data by Police

Read about how HNK Solicitors successfully obtained £10,900 for a claimant after their data was unlawfully retained by police.

HNK Solicitors can help with your Capita data breach claim

HNK Solicitors has a team of specialist data breach solicitors who have years of experience working in the sector and fighting to gain compensation for those who have been the victim of a data breach. Our in-depth understanding of the relevant legal statutes and regulations ensures we can provide the best possible chance of you getting the compensation you deserve.

We offer free, no-obligation consultations to help you determine if you can pursue a claim. We also take on claims on a no-win, no-fee basis, so you don’t have to pay a penny upfront, and if your claim is unsuccessful, you don’t owe us anything.

If you would like to discuss a potential claim against Capita, get in touch with us today to find out more.

Free Consultation

Contact HNK to arrange a free no-obligation consultation where we can offer free advice on whether you can pursue a claim against Capita.


If we believe you have grounds to make a claim, we can take on your case on a no-win, no-fee basis. This means it won’t cost you a penny upfront to start your claim and you don’t pay if the claim is unsuccessful.

Client Communication

If we accept your case against Capita, our dedicated team of data protection solicitors will handle everything for you, and keep you up to date throughout the whole process.

No Win No Fee, Free Consultation

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Have you been notified by Capita that you have been affected by this data breach?
Will RichardsWill Richards
20:51 13 Jun 24
I received clear information and updates on the case, though I was disappointed after being advised I could expect a higher level of compensation than I actually received.Nonetheless, I was happy with the friendly and helpful communication I enjoyed, and the work done on my behalf.
15:16 12 Jun 24
Phoned them and spoke for 3 hours, they have a policy of taking one crime on its own, so if the crime happens over a few days then they take each day as a separate case!!!!..... so if the evidence for any of these days is linked, they will not count it as they deal with each day on its own!!!!.... useless firm that only wants to make money by making as many cases as they can.....reported to SRA for conduct and basic ignorance to the needs of the client.
James ShawJames Shaw
14:06 03 Jun 24
Excellent service from HNK with a special mention to Lauren and Leigha. HNK managed to settle my claim to a satisfactory outcome. I was consulted along the way and was fully informed before making any decisions and before any action was taken. Definitely recommend
Ben StokesBen Stokes
12:43 26 Apr 24
Fantastic service throughout. Professional and knowledgeable solicitors who hold corrupt and dishonest police officers to account. Settled my case within 3 months. Made an awful situation somewhat better. Highly recommended.
imrie Michieimrie Michie
16:10 25 Apr 24
They kept me informed all the way through the process it did take time but they got me a result I will use then again and again and a special thanks to Michelle McMahon
Terry StaplesTerry Staples
14:22 25 Apr 24
Amazing and professional
Stephen ChipchaseStephen Chipchase
14:59 23 Apr 24
100% recommended, I was kept in the loop from the start and the team answered any questions I had.We had a fast resolution and should I be unfortunate enough to need solicitors in the future I won't hesitate calling HNK
Drew BellDrew Bell
11:45 04 Mar 24
Vivien was brilliant, I won my claim for damages received settling at 5k for a false arrest. She kept me in the loop and followed any instructions I gave her but at the same time she made sure I was informed enough to make certain decisions. Over all would highly recommend and definitely use these guys again if needed.
Col GilbertCol Gilbert
10:05 15 Feb 24
R MorleyR Morley
10:52 23 Jan 24
Stuck with me all the way through the start and got exactly the result I wanted and even more, didn't think I could be compensated as much due to the circumstances, thanks a lot and would recommend anyone to these services, always professional, keep up the good work.
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11:41 13 Jan 24
Exceptional Advocacy by HNK SolicitorsI am thrilled to share my outstanding experience with HNK Solicitors, who played an instrumental role in bringing action against the police on my behalf. From the outset, their professionalism and dedication were evident. HNK's expertise and strategic approach ensured a positive outcome, instilling confidence in me throughout the process. Their clear communication and genuine concern for my well-being set them apart. I highly recommend HNK Solicitors to anyone seeking expert legal representation. Thank you, HNK, for your exceptional support in securing justice.
Simon SiSimon Si
18:17 10 Jan 24
Very good service throughout, they constantly kept me in the loop and managed a very satisfactory result. I would gladly recommend their service,s to any experiencing the same sort of problems.Many thanksSimon
Loops EntLoops Ent
07:29 22 Dec 23
Very good Solicitor firm, very deligent with their approach. Was an absolute pleasure to work with as they took on my claims against the police and saw to it that a compensation was reached. However this is just one out of many potential cases so am looking forward to working with you guys again.
Dina 21Dina 21
16:35 11 Dec 23
I want to say that the experience I had with this solicitors has been very positive. As through no fault of theirs this case took alot of time.I was impressed with the end results.
Majik EMajik E
13:05 06 Dec 23
Michael Wharton kept me informed throughout my criminal injures claim and was always available for advice and reassurance. Just waiting for my claim to be paid out and that will be a satisfactory end to a traumatic event. Again a big thank you to HNK solicitors.
christian heathchristian heath
12:02 29 Nov 23
Been really helpful and quick at getting it done and processed.
Matthew HigginsMatthew Higgins
23:31 16 Nov 23
I highly recommend HNK Solicitors for their outstanding work on my case against the police. Vivian was fantastic, providing constant support and making the process much more comfortable. Thanks to the excellent teamwork between her and Alex, we won the case. If you've been wronged by the police, HNK Solicitors are the ones to call.
Being the first time having to fight a case against the police I was a bit apprehensive with what the outcome may of been but my solicitor demi was kind and professional and always made me feel at ease every time i spoke to her. I can't thank her enough for the work she put into fighting my case and having Alex as my barrister who I was extremely impress with how he handled my case was a true blessing. So grateful for them both and I have and would forever recommend anyone to work with the firm. Thanks again 😊
Milly FergusonMilly Ferguson
10:15 19 Oct 23
I would highly recommend!! Got my claim sorted out within months
Cw CwCw Cw
20:21 06 Oct 23
Lindsey FrancisLindsey Francis
14:33 29 Sep 23
Amazing service. prompt, successful and professional throughout. Would highly recommend.
17:07 25 Sep 23
I thank all involved in processing my claim successfuly. Everyone was professional,helpful and polite.
14:05 16 Sep 23
I took legal action against the police who had falsified evidence against me. I have no criminal record or history of wrong doing. Unlawful arrest, Imprisonment and use of force. With help from this legal firm I was awarded £££££££ in damages. Very Professional and they assured, and informed me throughout the full process.
_ MediaNPTGwent_ MediaNPTGwent
12:25 08 Sep 23
Have sought the help of Higgs Newton Kenyon Solicitors on a number of cases now, and they've been nothing but attentive and helpful at getting me the best outcome. Would highly recommend
Rob MarchantRob Marchant
18:39 29 Aug 23
Very satisfied with service provided to me! Would highly recommend this company to all ! Robert w Marchant.
Scott LPScott LP
15:09 26 Aug 23
They are lawyers, so $$$ is their only agenda and, thus, when we refused the offer of compensation in favour of a public apology, they ended up defending the perpetrators out of spite. Unethical is an understatement.
Courtney LvizCourtney Lviz
10:32 22 Aug 23
I am extremely satisfied with the exceptional service provided by Higgs Newton Kenyon solicitors. Their dedicated work and professionalism in handling my case led to a successful settlement that brought great relief. The team's commitment to excellence is truly impressive, and I appreciate their efforts. I highly recommend their services and am grateful for their support. Thank you, HNK solicitors!- Courtney LV
15:35 14 Aug 23
Excellent professionalism and outcome by Michelle McMahon, thank you.
FullStop BanditFullStop Bandit
16:24 05 Aug 23
Steer clear of Vivien Lee unless you are motivated purely and exclusively by undiluted greed and amorality.
Anthony SmithAnthony Smith
01:43 26 Jul 23
I must have drawn the short straw if all these positive reviews are authentic.My own case was handled mainly by para legals. Who displayed very little skill, or real knowledge of the law, and definitely lacked any kind of commitment. I received only one phone call in the three years it took them to 'resolve ' my case.The treatment I received from this firm was barely adequate. If you are thinking of using HNK my advice is find someone else. Unless you don't mind wasting three years of your life for very little in the way of compensation.
Very promising. Will update once completed.
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17:34 17 Jul 23
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Turner carlTurner carl
22:34 09 Jul 23
I've learned a lot from life. Even if you are decent, humble, and honest to guys, it doesn't guarantee that they will treat you similarly. I've been married to my spouse for about six years and didn't know he was cheating. I chose to confide in a friend after noticing some changes in his behavior, and they connected me with a hacker by the name of DAVID WILFRED. By remotely hacking and gaining access to his phone call log, Facebook, Messenger messages, phone texts, WhatsApp, Skype, database, and other items, this guy did an amazing and excellent work for me. You can get in touch with this active hacker at (digitaltechhacker @ gmail com).
Kelsea NaismithKelsea Naismith
21:21 03 Jul 23
My solicitors name was Micheal Wharton, he done an amazing job in helping me with my case. He treated me with empathy, respect, and compassion. He is very understanding and kept me up to date with any updates/changes every step of the way. His communication skills are amazing, and he made me feel at ease when talking about my case and reassured me when I was worried.I would highly recommend Micheal Wharton as your solicitor he is very good at what he does and is very professional at all times whilst providing excellent support and advice.I can't thank Micheal enough for everything he has done for me.
Ellen BrownEllen Brown
08:39 31 May 23
Positive service. Treated me with kindness and respect. Didn't make me uncomfortable whilst doing their enquiries.Kept me in the loop at all times and helped me come to a decision that best suited me.Thank you to Michael Wharton for making the effort to help me 🙂
Al TommoAl Tommo
20:09 19 May 23
Very good service, couldn’t be happier with how they handled my claim and we also got justice and compensated rightly! 5 stars 10/10 does what it says on the tin thank you to the team at Hicks Newton Kenyon
brian morhanbrian morhan
17:01 26 Apr 23
Absolutely brilliant. They kept me in the loop throughout the process. I am very happy with the result. Very professional team. I would 100 percent recommend them. Thank you Michael.
amber-marie shoemarkamber-marie shoemark
16:30 24 Feb 23
Highly recommend using higgs Newton Kenyon solicitors I most definitely got my justice I deserved could not of done it with out Michael support I got the support and help the very first day Michael got in contact with me and all the support carried on all the way to the last day
M EdgertonM Edgerton
13:29 30 Jan 23
I contacted Higgs Newton Kenyon over a distressing experience with the police and feeling very vulnerable. Lynne Hughes helped me with my case and was really understanding and empathetic. It meant a lot to have someone speak for me and the outcome of the case was better than I expected. Thanks to their service I have been able to put this experience behind me and move on.Would recommend.