Product Liability

Product liability

If you have suffered an injury or serious damage to your property because of a faulty product in the past three years, you could be entitled to compensation. Under law, if a product causes injury that was not down to misuse, the person injured has the right to make a claim for compensation against the manufacturer or retailers responsible.

The Consumer Protection Act 1987 was brought into English law to provide rights and protection to consumers who buy goods and services. When a product is sold to consumers, it must be safe for its intended use. This legislation, therefore, protects individuals who have been injured by a defective product if it can be proven that the product was defective and that it was responsible for the injuries sustained.

A faulty product is any product that causes injury to a person due to faulty labelling, a design defect or defective manufacturing. Even if you did not buy the faulty product yourself, you can still make a claim. In these cases, the manufacturer of the product is usually liable for any injuries or losses suffered by the consumer.

HNK has a team of expert solicitors who have extensive experience in successfully representing consumers who have been injured or suffered serious damage to their property because of faulty products. We fight to get our clients the compensation they deserve and we even offer a no-win, no-fee service.

Examples of defective products

Here at HNK Solicitors, we have a team of solicitors who are experienced in dealing with defective product cases in the following areas:

Metal on metal hip implants

Cosmetic implants – e.g. lip fillers, breast implants

Contraceptive devices

Faulty home appliances – microwaves, fridge/freezers, washing machines

Household furniture – toxic sofa burns, faulty chairs

Cosmetic products – hair dye, hair styling products, skincare products

Faulty E-cigarettes

Faulty hoverboards

How do I claim?

Step 1

Get in touch using our contact forms or any details provided throughout the site.

Step 2

We will arrange a free consultation with you to discuss your claim.

Step 3

If you have a valid claim, we will accept your case on a No Win No Fee basis.

Step 4

HNK Client Settles for over £7,000 in False Imprisonment and Assault Case Against Leicestershire Police

What you can claim for

Injuries sustained as a result of defective products can range from minor rashes as a result of faulty skincare products, burns or cuts to serious burns following allergic reactions to hair dye products, broken bones, life-long injuries, and even fatalities. You can even claim to damage to property for example, if a faulty hoverboard or home appliance catches fire and burns down your home.

You can also claim for any expenses you have incurred in relation to your accident, such as loss of earnings due to having to take time off work, the cost of medication or rehabilitation, the costs of travel to and from medical appointments and even the costs of having to stay somewhere else if your house is uninhabitable.

How we can help

If you have been injured or suffered damage to property due to a faulty product in the past 3 years, we can seek compensation on your behalf.

HNK has a team of experienced solicitors who are experts in claiming compensation for product liability, who will fight your case for you and ensure you are adequately compensated for your injuries and subsequent losses.

Free consultation

Contact HNK for your free no-obligation consultation either over the phone, by email or face to face. Our team is happy to assess your claim and provide advice on how best to pursue it.

No-win-no-fee

We offer a no-win, no-fee agreement which means it costs you nothing upfront to start your claim and if your claim is not successful, you won’t have to pay a penny.

Client communication

We fight hard to get you the compensation you deserve, supporting you every step of the way and will regularly keep you updated throughout the process.

FAQ

When making a defective product claim, Court proceedings must be issued within 3 years of the date of injury. Failing to claim within this time will cause the claim to be ‘statute barred’ or disallowed.

If, however, you suffered an injury that happened more than 3 years ago, you may still be entitled to claim if you found out the injury was caused by the defective product within the last 3 years.

If you have been injured by a defective product to ensure your safety and help your case you should:

Firstly, seek medical attention and ensure your injuries are treated.
Report the dangerous or defective product as soon as possible to the manufacturer responsible.
If you own the product you should keep hold of the faulty product, if safe, as it may need testing at a later date. Also, if you have the receipts for the product make sure you keep hold of these as well.
If you have been injured by a product that is not owned by you, take pictures of the product and make sure you tell the owner about the defect and that it has caused you injury. This will ensure no one else is injured by it.
Try to take photographs of the product defect, any warning labels, serial numbers, make and model numbers or instructions as this can be useful as evidence at a later date

Manufacturers, distributors, and retailers of products have a duty to ensure that the product is safe for use. They should implement rigorous testing to ensure it will not cause harm to anyone using it.

The Consumer Protection Act 1987 states that “where any damage is caused wholly or partly by a defect in a product, every person who produced the product, put his name to the product or imported the product… shall be liable for the damage.” A product can be defective if:

It does not do what it is supposed to do when you purchase it. It is often difficult to tell that the product is broken until after it is in use, and then it is usually too late.
It has a design defect. This means the product may do what it is supposed to but there is an element that is designed badly which causes risk. This can be a handle on a pan for example that gets extremely hot and causes a burn.
There are insufficient warnings on the product or sufficient instructions for its safe use are not provided. For example, if a product does not tell you that you need safety equipment prior to use or doesn’t tell you how to use the product correctly which leads to injury.

How much you can claim in compensation for a defective product will depend on a variety of factors including:

The extent of your injury or damage to property
Current or future loss of earnings from being unable to attend work
Medical expenses or travel expenses you have paid
How much pain and suffering you have endured
Whether any modifications are needed to your home
Your care and support needs – now and in the future

For more information on how much you will be able to claim, contact HNK Solicitors and we will be able to assess your case and provide more detailed advice and information

Nothing upfront. HNK offers a no-win-no-fee service to people with cases who hold prospects of success. Under the terms of this agreement, you will not have to pay our fees if you lose your case, and will only have to pay a small percentage if you win and are awarded compensation.

Let us know what you’re looking for and we will get back to you as soon as we can

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Higgs Newton Kenyon Solicitors

4.4

Based on 224 reviews

review us on

S B

09:59 01 Dec 24

Mike Lynn

12:22 27 Nov 24

Shockingly bad. Dealt with the practice manager who was a brassy overly made-up piece of work. Unclear who is in charge as none seem older than out of school. Cheap set-up, running on unqualified cheap labour and owned by some hustlers who set up the firm because no proper law firm would employ them. No respect for their clients, and a very cheap scouse effort. Nothing good ever came out of liverpool apart from the Beatles, and this firm is testimony to that. Go elsewhere for much better.

P J

08:31 17 Nov 24

Back street moneygrabbing outfit that handles claims from well known Youtube troublemakers.

Alan

16:00 14 Nov 24

So far they have helped me with 2 claims against the police & I couldn't be more happy with the service they provided. They took me through step by step & kept me updated on how things were going. I would HIGHLY RECOMMEND HNK Solicitors.

Andrew Johnson

13:15 08 Nov 24

The team are excellent and so helpful. If I ever need help again I will be calling this brilliant team again.

Martin Mcc

13:50 28 Oct 24

Great Service by D Higham. Communication and advocacy excellent.

Mayson Lee

15:26 22 Oct 24

I would give five stars but it took a tiny bit longer than expected And I have to keep their feet grounded. However, Alexandra exceeded my expectations in every possible way and went above and beyond settling my case. Very happy with the service I received would definitely use them again.

Sam Levett

05:58 02 Oct 24

Very professional team with amazing communication, thankyou so much 🙏

David Shepherd

07:12 26 Sep 24

You want your life ruined hnk are for you Absolutely appalling solicitors left me in 33grand debt should be 5 stars below hnk duped me into going to court against police by threatening me with thousands and thousands of solicitors fees if I tried to pull out of the trial 1 female solicitor in particular was very aggressive with threats.this was not a criminal trial it was a no win no fee complaint against police hnk obtained a massive five figure legal aid sum it was obtained because i was on sickness benifits at that time. Suffering from throat cancer i was told that it would cover legal aid costs for the court fees i was compleatley mislead. it all went to hnk. the trial went against me as hnk supplied me with a totally inept incompedent barrister he was weak and submitted easily .Now I'm suffering from depression and its left me with a massive 33k court fees how hnk are allowed to practice is beyond me. Hnk have absolutely ruined my life. my advice is find yourself a decent solicitor there are plenty out there .you don't want to end up in my position I have had to pay a claims company 16half grand which I have had toBorrow of my family the rest is on a payment plan worst mistake of my life was having anything to do with hnk beware you will be told a load of misleading information then you will be caught in there web with no escape except deb now iv had a charging order put on my house now I no why hnk asked me when this no win no fee ha ha started if I had any property i did not realize then it was to secure legal aid crafty. what a situation im in the victim me paying the perpetrators suming up nightmare solicitors the rich get richer the poor get poorer avoid at all costs hnk have left me crippled with debt hide your money hnk are after it hnk have 5 star reviews I will leave that to you imagination happy Xmas to all you at hnk enjoy your lovely high wages and Xmas bonus while they have left me in poverty

Headon Enterprises

14:25 16 Sep 24

I received a good service from Higgs Newton Kenyon Solicitors. Although it took a little longer than expected to get a result.

K D

11:21 14 Sep 24

They’ve done an excellent job for me, I can’t speak highly enough of them and I wouldn’t hesitate to use their services again.

Richard Jones

12:32 09 Sep 24

Excellent service throughout kept me informed and advised and got me the justice I feel I deserved would definitely use again and recommend to family and friends thanks again HNK

Paul Reid

16:51 15 Aug 24

Good firm. Good, clear comms through the process

Iain Sutherland

20:42 12 Aug 24

Excellent firm, they took my case when 5 other firms said no. very professional with great communication throughout.I would highly recommend them to anyone, they care and absolutely do their best for the best outcome possible.I cannot thank them enough for helping to bring me some closure from a horrible experience.If I could give them 6 stars I would.Thank you very much to all the people at this firm for helping and for all your hard work and also staying patient with me when I didn't understand the what when and why's.

Kitcatsnz

13:59 02 Aug 24

Anna Summerhayes

16:09 01 Aug 24

Michelle and Leigha have been absolutely wonderful. They kept me updated, advised and notified me during the whole process of my claim. Michelle fought for more compensation than was originally offered resulting in me being awarded a substantial amount. The justification for me was priceless as in essence it proved an admission of guilt from the Police Force in question. I would highly recommend this company and would definitely use thier expert services again if needed. Thank you for everything ❤️

Alec M

19:00 18 Jul 24

Brilliant staff, brilliant service will be using them again very professional and helpful and a successful claim against the police for misconduct can't thank them enough

Jay Duckworth

20:34 08 Jul 24

Michael from HNK Solicitors provided an excellent, straightforward, and professional service, with the outcome being very positive. Would recommend.

Gemini Love

12:44 02 Jul 24

I have had really good communication from start to finish. I would highly recommend them

O O

10:09 24 Jun 24

Don't' waste your time with this outfit!

Will Richards

20:51 13 Jun 24

I received clear information and updates on the case, though I was disappointed after being advised I could expect a higher level of compensation than I actually received.Nonetheless, I was happy with the friendly and helpful communication I enjoyed, and the work done on my behalf.

Foamy

15:16 12 Jun 24

Phoned them and spoke for 3 hours, they have a policy of taking one crime on its own, so if the crime happens over a few days then they take each day as a separate case!!!!..... so if the evidence for any of these days is linked, they will not count it as they deal with each day on its own!!!!.... useless firm that only wants to make money by making as many cases as they can.....reported to SRA for conduct and basic ignorance to the needs of the client.

James Shaw

14:06 03 Jun 24

Excellent service from HNK with a special mention to Lauren and Leigha. HNK managed to settle my claim to a satisfactory outcome. I was consulted along the way and was fully informed before making any decisions and before any action was taken. Definitely recommend

Ben Stokes

12:43 26 Apr 24

Fantastic service throughout. Professional and knowledgeable solicitors who hold corrupt and dishonest police officers to account. Settled my case within 3 months. Made an awful situation somewhat better. Highly recommended.

imrie Michie

16:10 25 Apr 24

They kept me informed all the way through the process it did take time but they got me a result I will use then again and again and a special thanks to Michelle McMahon

Terry Staples

14:22 25 Apr 24

Amazing and professional

Stephen Chipchase

14:59 23 Apr 24

100% recommended, I was kept in the loop from the start and the team answered any questions I had.We had a fast resolution and should I be unfortunate enough to need solicitors in the future I won't hesitate calling HNK

Drew Bell

11:45 04 Mar 24

Vivien was brilliant, I won my claim for damages received settling at 5k for a false arrest. She kept me in the loop and followed any instructions I gave her but at the same time she made sure I was informed enough to make certain decisions. Over all would highly recommend and definitely use these guys again if needed.

Col Gilbert

10:05 15 Feb 24

R Morley

10:52 23 Jan 24

Stuck with me all the way through the start and got exactly the result I wanted and even more, didn't think I could be compensated as much due to the circumstances, thanks a lot and would recommend anyone to these services, always professional, keep up the good work.

Georgi Kolev

11:41 13 Jan 24

Exceptional Advocacy by HNK SolicitorsI am thrilled to share my outstanding experience with HNK Solicitors, who played an instrumental role in bringing action against the police on my behalf. From the outset, their professionalism and dedication were evident. HNK's expertise and strategic approach ensured a positive outcome, instilling confidence in me throughout the process. Their clear communication and genuine concern for my well-being set them apart. I highly recommend HNK Solicitors to anyone seeking expert legal representation. Thank you, HNK, for your exceptional support in securing justice.

Simon Si

18:17 10 Jan 24

Very good service throughout, they constantly kept me in the loop and managed a very satisfactory result. I would gladly recommend their service,s to any experiencing the same sort of problems.Many thanksSimon

Loops Ent

07:29 22 Dec 23

Very good Solicitor firm, very deligent with their approach. Was an absolute pleasure to work with as they took on my claims against the police and saw to it that a compensation was reached. However this is just one out of many potential cases so am looking forward to working with you guys again.

Dina 21

16:35 11 Dec 23

I want to say that the experience I had with this solicitors has been very positive. As through no fault of theirs this case took alot of time.I was impressed with the end results.

Majik E

13:05 06 Dec 23

Michael Wharton kept me informed throughout my criminal injures claim and was always available for advice and reassurance. Just waiting for my claim to be paid out and that will be a satisfactory end to a traumatic event. Again a big thank you to HNK solicitors.

christian heath

12:02 29 Nov 23

Been really helpful and quick at getting it done and processed.

Matthew Higgins

23:31 16 Nov 23

I highly recommend HNK Solicitors for their outstanding work on my case against the police. Vivian was fantastic, providing constant support and making the process much more comfortable. Thanks to the excellent teamwork between her and Alex, we won the case. If you've been wronged by the police, HNK Solicitors are the ones to call.

Learner 2 Driver Academy

16:17 20 Oct 23

Being the first time having to fight a case against the police I was a bit apprehensive with what the outcome may of been but my solicitor demi was kind and professional and always made me feel at ease every time i spoke to her. I can't thank her enough for the work she put into fighting my case and having Alex as my barrister who I was extremely impress with how he handled my case was a true blessing. So grateful for them both and I have and would forever recommend anyone to work with the firm. Thanks again 😊

Milly Ferguson

10:15 19 Oct 23

I would highly recommend!! Got my claim sorted out within months

Cw Cw

20:21 06 Oct 23

Lindsey Francis

14:33 29 Sep 23

Amazing service. prompt, successful and professional throughout. Would highly recommend.

unome

17:07 25 Sep 23

I thank all involved in processing my claim successfuly. Everyone was professional,helpful and polite.

14:05 16 Sep 23

I took legal action against the police who had falsified evidence against me. I have no criminal record or history of wrong doing. Unlawful arrest, Imprisonment and use of force. With help from this legal firm I was awarded £££££££ in damages. Very Professional and they assured, and informed me throughout the full process.

_ MediaNPTGwent

12:25 08 Sep 23

Have sought the help of Higgs Newton Kenyon Solicitors on a number of cases now, and they've been nothing but attentive and helpful at getting me the best outcome. Would highly recommend

Rob Marchant

18:39 29 Aug 23

Very satisfied with service provided to me! Would highly recommend this company to all ! Robert w Marchant.

Scott LP

15:09 26 Aug 23

They are lawyers, so $$$ is their only agenda and, thus, when we refused the offer of compensation in favour of a public apology, they ended up defending the perpetrators out of spite. Unethical is an understatement.

Courtney Lviz

10:32 22 Aug 23

I am extremely satisfied with the exceptional service provided by Higgs Newton Kenyon solicitors. Their dedicated work and professionalism in handling my case led to a successful settlement that brought great relief. The team's commitment to excellence is truly impressive, and I appreciate their efforts. I highly recommend their services and am grateful for their support. Thank you, HNK solicitors!- Courtney LV

15:35 14 Aug 23

Excellent professionalism and outcome by Michelle McMahon, thank you.

FullStop Bandit

16:24 05 Aug 23

Steer clear of Vivien Lee unless you are motivated purely and exclusively by undiluted greed and amorality.

Anthony Smith

01:43 26 Jul 23

I must have drawn the short straw if all these positive reviews are authentic.My own case was handled mainly by para legals. Who displayed very little skill, or real knowledge of the law, and definitely lacked any kind of commitment. I received only one phone call in the three years it took them to 'resolve ' my case.The treatment I received from this firm was barely adequate. If you are thinking of using HNK my advice is find someone else. Unless you don't mind wasting three years of your life for very little in the way of compensation.

David Swift (Loquacious)

23:04 18 Jul 23

Very promising. Will update once completed.

Ankur deswal

17:34 17 Jul 23

Such a wonderful experience with them.Excellent services got such a friendly people thanks HNK .. 🙏🙏

Turner carl

22:34 09 Jul 23

I've learned a lot from life. Even if you are decent, humble, and honest to guys, it doesn't guarantee that they will treat you similarly. I've been married to my spouse for about six years and didn't know he was cheating. I chose to confide in a friend after noticing some changes in his behavior, and they connected me with a hacker by the name of DAVID WILFRED. By remotely hacking and gaining access to his phone call log, Facebook, Messenger messages, phone texts, WhatsApp, Skype, database, and other items, this guy did an amazing and excellent work for me. You can get in touch with this active hacker at (digitaltechhacker @ gmail com).

Kelsea Naismith

21:21 03 Jul 23

My solicitors name was Micheal Wharton, he done an amazing job in helping me with my case. He treated me with empathy, respect, and compassion. He is very understanding and kept me up to date with any updates/changes every step of the way. His communication skills are amazing, and he made me feel at ease when talking about my case and reassured me when I was worried.I would highly recommend Micheal Wharton as your solicitor he is very good at what he does and is very professional at all times whilst providing excellent support and advice.I can't thank Micheal enough for everything he has done for me.

Ellen Brown

08:39 31 May 23

Positive service. Treated me with kindness and respect. Didn't make me uncomfortable whilst doing their enquiries.Kept me in the loop at all times and helped me come to a decision that best suited me.Thank you to Michael Wharton for making the effort to help me 🙂

Al Tommo

20:09 19 May 23

Very good service, couldn’t be happier with how they handled my claim and we also got justice and compensated rightly! 5 stars 10/10 does what it says on the tin thank you to the team at Hicks Newton Kenyon

brian morhan

17:01 26 Apr 23

Absolutely brilliant. They kept me in the loop throughout the process. I am very happy with the result. Very professional team. I would 100 percent recommend them. Thank you Michael.

amber-marie shoemark

16:30 24 Feb 23

Highly recommend using higgs Newton Kenyon solicitors I most definitely got my justice I deserved could not of done it with out Michael support I got the support and help the very first day Michael got in contact with me and all the support carried on all the way to the last day

M Edgerton

13:29 30 Jan 23

I contacted Higgs Newton Kenyon over a distressing experience with the police and feeling very vulnerable. Lynne Hughes helped me with my case and was really understanding and empathetic. It meant a lot to have someone speak for me and the outcome of the case was better than I expected. Thanks to their service I have been able to put this experience behind me and move on.Would recommend.