Product Liability

If you have suffered an injury or serious damage to your property because of a faulty product in the past three years, you could be entitled to compensation. Under law, if a product causes injury that was not down to misuse, the person injured has the right to make a claim for compensation against the manufacturer or retailers responsible.

The Consumer Protection Act 1987 was brought into English law to provide rights and protection to consumers who buy goods and services. When a product is sold to consumers, it must be safe for its intended use. This legislation, therefore, protects individuals who have been injured by a defective product if it can be proven that the product was defective and that it was responsible for the injuries sustained.

Step 1

Get in touch using our contact forms or any details provided throughout the site.

Step 2

We arrange a free consultation with you to discuss the case

Step 3

If accepted we will action your case on a no win no fee basis.

A faulty product is any product that causes injury to a person due to faulty labelling, a design defect or defective manufacturing. Even if you did not buy the faulty product yourself, you can still make a claim. In these cases, the manufacturer of the product is usually liable for any injuries or losses suffered by the consumer.

HNK has a team of expert solicitors who have extensive experience in successfully representing consumers who have been injured or suffered serious damage to their property because of faulty products. We fight to get our clients the compensation they deserve and we even offer a no-win, no-fee service.

Examples of defective products

Here at HNK Solicitors, we have a team of solicitors who are experienced in dealing with defective product cases in the following areas:

Metal on metal hip implants
Cosmetic implants – e.g. lip fillers, breast implants
Contraceptive devices
Faulty home appliances – microwaves, fridge/freezers, washing machines
Household furniture – toxic sofa burns, faulty chairs
Cosmetic products – hair dye, hair styling products, skincare products
Faulty E-cigarettes
Faulty hoverboards

What you can claim for

Injuries sustained as a result of defective products can range from minor rashes as a result of faulty skincare products, burns or cuts to serious burns following allergic reactions to hair dye products, broken bones, life-long injuries, and even fatalities. You can even claim to damage to property for example, if a faulty hoverboard or home appliance catches fire and burns down your home.

You can also claim for any expenses you have incurred in relation to your accident, such as loss of earnings due to having to take time off work, the cost of medication or rehabilitation, the costs of travel to and from medical appointments and even the costs of having to stay somewhere else if your house is uninhabitable.

Case Study

A picture of the back of a female Metropolitan police officer wearing a black police hat and a high-visibility neon green jacket with "Metropolitan Police" written on the back of it.

HNK Solicitors secure £13,000 for client for false imprisonment, malicious prosecution and trespass to person

HNK Solicitors successfully obtained £13,000 in damages and legal costs for a client against The Commissioner of the Metropolitan Police for false arrest and imprisonment, malicious prosecution, and trespass to person. Our client , who will be referred to as “C”, claimed that they were falsely arrested with no explanation as to why and were then held in police custody for around 22 hours. The officers then attempted to charge C with the crime of...

How we can help

If you have been injured or suffered damage to property due to a faulty product in the past 3 years, we can seek compensation on your behalf.

HNK has a team of experienced solicitors who are experts in claiming compensation for product liability, who will fight your case for you and ensure you are adequately compensated for your injuries and subsequent losses.

Free Consultation

Contact HNK for your free no-obligation consultation either over the phone, by email or face to face. Our team is happy to assess your claim and provide advice on how best to pursue it.

No-win-no-fee

We offer a no-win, no-fee agreement which means it costs you nothing upfront to start your claim and if your claim is not successful, you won’t have to pay a penny.

Client Communication

We fight hard to get you the compensation you deserve, supporting you every step of the way and will regularly keep you updated throughout the process.

FAQ

Is there a time limit on when I can claim?

When making a defective product claim, Court proceedings must be issued within 3 years of the date of injury. Failing to claim within this time will cause the claim to be ‘statute barred’ or disallowed. If, however, you suffered an injury that happened more than 3 years ago, you may still be entitled to claim if you found out the injury was caused by the defective product within the last 3 years.

What should I do if I’ve been injured by a defective product?

If you have been injured by a defective product to ensure your safety and help your case you should:

• Firstly, seek medical attention and ensure your injuries are treated.
• Report the dangerous or defective product as soon as possible to the manufacturer responsible.
• If you own the product you should keep hold of the faulty product, if safe, as it may need testing at a later date. Also, if you have the receipts for the product make sure you keep hold of these as well.
• If you have been injured by a product that is not owned by you, take pictures of the product and make sure you tell the owner about the defect and that it has caused you injury. This will ensure no one else is injured by it.
• Try to take photographs of the product defect, any warning labels, serial numbers, make and model numbers or instructions as this can be useful as evidence at a later date

Who is liable?

Manufacturers, distributors, and retailers of products have a duty to ensure that the product is safe for use. They should implement rigorous testing to ensure it will not cause harm to anyone using it.

The Consumer Protection Act 1987 states that “where any damage is caused wholly or partly by a defect in a product, every person who produced the product, put his name to the product or imported the product… shall be liable for the damage.”
A product can be defective if:

• It does not do what it is supposed to do when you purchase it. It is often difficult to tell that the product is broken until after it is in use, and then it is usually too late.
• It has a design defect. This means the product may do what it is supposed to but there is an element that is designed badly which causes risk. This can be a handle on a pan for example that gets extremely hot and causes a burn.
• There are insufficient warnings on the product or sufficient instructions for its safe use are not provided. For example, if a product does not tell you that you need safety equipment prior to use or doesn’t tell you how to use the product correctly which leads to injury.

How much can I claim for?

How much you can claim in compensation for a defective product will depend on a variety of factors including:

• The extent of your injury or damage to property
• Current or future loss of earnings from being unable to attend work
• Medical expenses or travel expenses you have paid
• How much pain and suffering you have endured
• Whether any modifications are needed to your home
• Your care and support needs – now and in the future

For more information on how much you will be able to claim, contact HNK Solicitors and we will be able to assess your case and provide more detailed advice and information

How much will it cost me to make a claim?

Nothing upfront. HNK offers a no-win-no-fee service to people with cases who hold prospects of success. Under the terms of this agreement, you will not have to pay our fees if you lose your case, and will only have to pay a small percentage if you win and are awarded compensation.

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SPEAK TO OUR TEAM

Call us on - 0151 203 1104 | Email us at - enquiries@hnksolicitors.com

Higgs Newton Kenyon Solicitors

4.5

Based on 193 reviews

review us on

Majik E

13:05 06 Dec 23

Michael Wharton kept me informed throughout my criminal injures claim and was always available for advice and reassurance. Just waiting for my claim to be paid out and that will be a satisfactory end to a traumatic event. Again a big thank you to HNK solicitors.

Matthew Higgins

23:31 16 Nov 23

I highly recommend HNK Solicitors for their outstanding work on my case against the police. Vivian was fantastic, providing constant support and making the process much more comfortable. Thanks to the excellent teamwork between her and Alex, we won the case. If you've been wronged by the police, HNK Solicitors are the ones to call.

Christopher Mearns

11:58 09 Nov 23

Absolutely shocking for a legal team and solicitors company I've had 2 casses go through HNK and each one of them had the same outcome the evidence was so strong in my case due to the laws and legislation been put in place by the government but HNK seem to know nothing about real defence laws or things that the police have to by law have to follow when your in there care and the monitoring that they have to do under the mental health act but HNK did not chase for this evidence they just toke word of mouth for evidence which they strung it out for nearly 2 years then came back with lame responses. If your looking for a good solicitor company I would recommend you look elsewhere if you want success in your cases as the company is far from professional and they know very little about the laws in place to protect people that are assaulted in the polices care and when you ask to speak to a senior partner within the company its rejected so your never get to speak to any person that has knowledge in the areas of law in question so safe your time and data for a real solicitors company that puts its clients first which HNK never do. I hope this saves some people time and energy in the future when looking for legal representative's

Learner 2 Driver Academy

16:17 20 Oct 23

Being the first time having to fight a case against the police I was a bit apprehensive with what the outcome may of been but my solicitor demi was kind and professional and always made me feel at ease every time i spoke to her. I can't thank her enough for the work she put into fighting my case and having Alex as my barrister who I was extremely impress with how he handled my case was a true blessing. So grateful for them both and I have and would forever recommend anyone to work with the firm. Thanks again 😊

Lindsey Francis

14:33 29 Sep 23

Amazing service. prompt, successful and professional throughout. Would highly recommend.

_ MediaNPTGwent

12:25 08 Sep 23

Have sought the help of Higgs Newton Kenyon Solicitors on a number of cases now, and they've been nothing but attentive and helpful at getting me the best outcome. Would highly recommend

Scott LP

15:09 26 Aug 23

They are lawyers, so $$$ is their only agenda and, thus, when we refused the offer of compensation in favour of a public apology, they ended up defending the perpetrators out of spite. Unethical is an understatement.

Courtney Lviz

10:32 22 Aug 23

I am extremely satisfied with the exceptional service provided by Higgs Newton Kenyon solicitors. Their dedicated work and professionalism in handling my case led to a successful settlement that brought great relief. The team's commitment to excellence is truly impressive, and I appreciate their efforts. I highly recommend their services and am grateful for their support. Thank you, HNK solicitors!- Courtney LV

Anthony Smith

01:43 26 Jul 23

I must have drawn the short straw if all these positive reviews are authentic.My own case was handled mainly by para legals. Who displayed very little skill, or real knowledge of the law, and definitely lacked any kind of commitment. I received only one phone call in the three years it took them to 'resolve ' my case.The treatment I received from this firm was barely adequate. If you are thinking of using HNK my advice is find someone else. Unless you don't mind wasting three years of your life for very little in the way of compensation.

Turner carl

22:34 09 Jul 23

I've learned a lot from life. Even if you are decent, humble, and honest to guys, it doesn't guarantee that they will treat you similarly. I've been married to my spouse for about six years and didn't know he was cheating. I chose to confide in a friend after noticing some changes in his behavior, and they connected me with a hacker by the name of DAVID WILFRED. By remotely hacking and gaining access to his phone call log, Facebook, Messenger messages, phone texts, WhatsApp, Skype, database, and other items, this guy did an amazing and excellent work for me. You can get in touch with this active hacker at (digitaltechhacker @ gmail com).

Kelsea Naismith

21:21 03 Jul 23

My solicitors name was Micheal Wharton, he done an amazing job in helping me with my case. He treated me with empathy, respect, and compassion. He is very understanding and kept me up to date with any updates/changes every step of the way. His communication skills are amazing, and he made me feel at ease when talking about my case and reassured me when I was worried.I would highly recommend Micheal Wharton as your solicitor he is very good at what he does and is very professional at all times whilst providing excellent support and advice.I can't thank Micheal enough for everything he has done for me.

Steph McGowan

13:24 26 Jun 23

Can’t thank Michael enough for doing what he has done for me, he kept updating me on what was happening with the case and I’m very happy with the outcome

Ellen Brown

08:39 31 May 23

Positive service. Treated me with kindness and respect. Didn't make me uncomfortable whilst doing their enquiries.Kept me in the loop at all times and helped me come to a decision that best suited me.Thank you to Michael Wharton for making the effort to help me :)

Al Tommo

20:09 19 May 23

Very good service, couldn’t be happier with how they handled my claim and we also got justice and compensated rightly! 5 stars 10/10 does what it says on the tin thank you to the team at Hicks Newton Kenyon

••

06:45 13 May 23

I was arrested under suspicion of several offences (was not charged with any). This was very Concerning since I was a top law student at the time, gaining a mid 1st for my criminal law work and Human Rights work - The solicitor at this firm involved in my case against the Police clearly knew nothing about criminal law, evidence or HR’s. As none of it happened, I was merely acting within my human rights, hence why the CPS ordered the Police to drop the whole case against me, which they did and with NFA.The solicitor at this firm dealing with my matters should not be a solicitor, as she does not know the law! She was also extremely rude, would not allow me to speak (kept interrupting and talking over me ) was entitled and patronising!I think they updated me just twice in a year!! I will be reporting this firm to the SRA, who are their regulatory body. Absolutely disgusted and a disgrace to the profession.Yes, I was a real client of theirs and this is a bona fida review - I am not at any liberty to give my name, if I don’t wish to.

brian morhan

17:01 26 Apr 23

Absolutely brilliant. They kept me in the loop throughout the process. I am very happy with the result. Very professional team. I would 100 percent recommend them. Thank you Michael.

Gary Jones

18:13 16 Mar 23

A rare combination of a very professional company coupled with excellent staff who are equally caring and understanding in their appraoch, brilliant.Highly recommended.

Dan Malcom

17:27 09 Mar 23

who is michelle mcmahonwhy is hnk solicitors Instagram account full of fake followers bot accounts and purchase to follow accountswhy does hnk solicitors most predominantly deal with cases involving white caucasian males and white caucasian females paying out more within the tens of thousands to the hundreds of thousands when white but if any other colour race or religion pays out lesshow much much does each solicitors at higgs newton kenyon solicitors make if most cases are worth £5000 with a waiting time of (12) twelve months

Ashley whitehouse

10:11 27 Feb 23

I was assaulted which was a bad experience and left me with a head scar. I decided to use Higgs Newton Kenyon and overall I was impressed with the service they provided me.I was happy with the outcome and I would definitely recommend them.

amber-marie shoemark

16:30 24 Feb 23

Highly recommend using higgs Newton Kenyon solicitors I most definitely got my justice I deserved could not of done it with out Michael support I got the support and help the very first day Michael got in contact with me and all the support carried on all the way to the last day

M Edgerton

13:29 30 Jan 23

I contacted Higgs Newton Kenyon over a distressing experience with the police and feeling very vulnerable. Lynne Hughes helped me with my case and was really understanding and empathetic. It meant a lot to have someone speak for me and the outcome of the case was better than I expected. Thanks to their service I have been able to put this experience behind me and move on.Would recommend.

Charlie Abbott

10:17 30 Jan 23

I received a fantastic, professional service from start to finish. Most importantly I got the justice I deserved due to the hard work of my case handler Lyne Hughes. I would highly recommend Higgs Newton Kenyon Solicitors.

Aaron McLeod

18:34 15 Nov 22

Fantastic solicitors, they explained everything to me in great detail, I understood everything they said, always kind and well mannered on the phone and email, great experience with them. Will definitely use them again if need be in the future.

Funandplayful carmella

17:48 10 Nov 22

Highly professional & thorough. I'm very happy with the service this firm provided & empathy shown & seeking justice on our behalf thank you for all that worked on my case especially Mrs L Hughes.

robin mohamed

18:27 18 Oct 22

Higgs Newton Kenyon took on my case when others had said they would not. The Paralegal kept me updated as things progressed and I am very impressed with the outcome and the overall handling of my case.Once again thank you for your services and I would highly recommend.

Wonders of London

08:53 23 Sep 22

They helped us with a claim against police for false imprisonment (stop and search). Very happy with the level of service provided and with the settlement achieved. We will now use the money we got to help someone in need here in London.

yard ski

12:33 23 Jul 22

I would recommend HNK solicitors as they offer a first class professional service. Call back's and emails to update me with my case and the staff were excellent. Thank you Helen and the team.

Mohammed Abdelmoniem

16:29 11 Jan 22

Absolutely an amazing firm and I would highly recommend them to anyone who has a similar case. I was wrongfully arrested for a crime that I did not do and I approached this firm HNK Solictors for some help and support. After viewing all the evidence, they took the case on. It took a year for the amazing good news to come out. Their hard work and dedication including their professional skills and expertise, has given me the result that I was hoping for. Vivian Lee was amazing and her professional manner in which she dealt with me and the case was remarkable. Well done, Vivian and keep up the good work. Fantastic work!

Ansar Hussain

15:16 24 Nov 21

Absolutely amazing firm took my case on against the police after wrongful arrest and detention. They were very professional,informative and efficient. As I was advised by them that I had a strong chance of success and success is what they delivered. Jessica Smith thank you for all your hard work.

Maddox Xx

12:03 23 Nov 21

Brilliant Firm and people to deal with, Jessica and the team were professional, i could not thank them enough for resolving my case in a timely manner and keeping me updated through out the whole process. Highly recommend them

Jon Barnes

23:17 17 Nov 21

Like to say thank you to the team who help win the case against the police. Very efficient and professional. I will definitely recommend 👌

Vickie Watson

01:38 12 Nov 21

Great solicitors. Michael was very helpful and friendly and I would like to say thank you for his help. Definitely recommend these solicitors. Thank you 🙂🙂

Ciara Beveridge

11:31 10 Nov 21

Very quick to get everything sorted. Would phone me and update me on the progress. Highly recommend

christine stockwell

07:26 30 Sep 21

Higgs Newton Kenyon Solicitors have been brilliant even through the pandemic, it must be hard to do, they are very informative all the time great value and kind thank you

Frances SJ Finch

10:04 28 Sep 21

I can’t quite put into words how brilliant these solicitors are, they provide a fantastic service and are very gentle when discussing sensitive subjects. Michael has been so incredibly helpful and I would like to send him a massive thanks for everything he has done for me. The receptionist has always also been very polite, friendly and welcoming and I would also like to thank her for supplying a kind atmosphere whenever I have needed to contact the team.

Danny Owen

14:12 09 Aug 21

Highly recommended, I had a claim against the police for an unlawful stop and search and false imprisonment which was has been settled with compensation. I had to put very little effort in and I was kept continually up to date. Vivien Lee dealing with my case could not have been more polite professional and helpful. I won’t be using anyone other than HNK solicitors from now on.

Arome akubo

20:34 04 Aug 21

These guys practically won me some cash from BA data breach case. They initiated it and executed it with utmost professionalism without me breaking a sweat. I fully recommend them without any reservations.

Stephen Johnson

19:02 02 Aug 21

Absolutely amazing helped me get a good result against merseyside police. very quick and professional definitely would recommend them to anyone will use again ..thank you guys

Tuyet Olvestedt

10:06 14 Jul 21

Very attentive and thorough service.They communicate regularly and clearly via phone and email. Would absolutely recommend them.Many thanks

Marie Louise Rothwell

10:51 05 Jul 21

I am very happy with the service I got they were ever so good at dealing with my matter and very polite. They were also very helpful with giving me great advice I would definitely use their services again in the near future I am very happy with the outcome of my case

Stephen Stratton

10:09 28 Jun 21

Following repeated violations and data protections concerns by the police I was able to secure a settlement which I am very happy with. Demi and her team were helpful, professional and informative throughout. I would highly recommend contacting HNK Solicitors for initial advice with any legal matters.

Sandra Williams

11:26 23 Jun 21

After a very Violated experience with the police, my solicitor Demi was there step by step, keeping me up to date with everything. If I ever needed Higgs Newton Kenyon I again I wouldn't hesitate to contact them. Thank you.

Jason Patrick

19:46 10 May 21

I would highly recommend this firm. They have acted on my behalf twice now and have successfully won compensation for both cases. They are a very professional team of solicitors with expansive knowledge of the law. If you want a good result with sound honest advice, then this firm is in my opinion one the best and not afraid to challenge injustice.Thank you,Yours sincerelyJason Patrick

Lauren Jade Dougan

12:47 20 Apr 21

This firm is absolutely amazing. I have been so pleased with how my case was handled and the solicitors kept me informed every step of the way. I am also very pleased with the outcome. I would definitely recommend this firm to anybody.

frederick moore

20:07 08 Apr 21

Excellent company to deal with. Highly professional, responsive to client needs and very thorough. Would recommend.

Megan Maloney

14:05 08 Mar 21

So happy with my results worked with Micheal he won my case couldn’t be any more professional at what he does so happy With the outcome thank you so much Micheal .

Charmaine Galley

14:11 07 Sep 20

I can't thank you all enough for the hard work you put into my case. I'm so very grateful xxx

Jeepaz Creepaz Music

09:45 25 Aug 20

Our go to when one of your artist was wrongfully arrested by the police. They helped us to resolve the issue in a timely fashion.