Mon-Thu 09:00-19:00 | Fri 09:00-17:00

Product Liability

Product Liability

If you have suffered an injury or serious damage to your property because of a faulty product in the past three years, you could be entitled to compensation. Under law, if a product causes injury that was not down to misuse, the person injured has the right to make a claim for compensation against the manufacturer or retailers responsible.

The Consumer Protection Act 1987 was brought into English law to provide rights and protection to consumers who buy goods and services. When a product is sold to consumers, it must be safe for its intended use. This legislation, therefore, protects individuals who have been injured by a defective product if it can be proven that the product was defective and that it was responsible for the injuries sustained.

Step 1

Get in touch using our contact forms or any details provided throughout the site.

Step 2

We arrange a free consultation with you to discuss the case

Step 3

If accepted we will action your case on a no win no fee basis.

A faulty product is any product that causes injury to a person due to faulty labelling, a design defect or defective manufacturing. Even if you did not buy the faulty product yourself, you can still make a claim. In these cases, the manufacturer of the product is usually liable for any injuries or losses suffered by the consumer.

HNK has a team of expert solicitors who have extensive experience in successfully representing consumers who have been injured or suffered serious damage to their property because of faulty products. We fight to get our clients the compensation they deserve and we even offer a no-win, no-fee service.

Examples of defective products

Here at HNK Solicitors, we have a team of solicitors who are experienced in dealing with defective product cases in the following areas:


  • Metal on metal hip implants
  • Cosmetic implants – e.g. lip fillers, breast implants
  • Contraceptive devices
  • Faulty home appliances – microwaves, fridge/freezers, washing machines
  • Household furniture – toxic sofa burns, faulty chairs
  • Cosmetic products – hair dye, hair styling products, skincare products
  • Faulty E-cigarettes
  • Faulty hoverboards

What you can claim for

Injuries sustained as a result of defective products can range from minor rashes as a result of faulty skincare products, burns or cuts to serious burns following allergic reactions to hair dye products, broken bones, life-long injuries, and even fatalities. You can even claim to damage to property for example, if a faulty hoverboard or home appliance catches fire and burns down your home.


You can also claim for any expenses you have incurred in relation to your accident, such as loss of earnings due to having to take time off work, the cost of medication or rehabilitation, the costs of travel to and from medical appointments and even the costs of having to stay somewhere else if your house is uninhabitable.

Download Our Guide

Get in touch

Fill out the below form and one of our advisors will get in touch to arrange a consultation about your claim.

Call 0151 203 1104

enquiries@hnksolicitors.com Mon – Thu 09:00-19:00
Fri – 09:00-17:00

Case Study

Image of a handcuffed woman with her hands behind her back stood on a road in front of a blue car

HNK Solicitors secured £6,500 in a claim against Hampshire Constabulary

HNK Solicitors have secured a settlement of £6,500 from The Chief Constable of Hampshire Constabulary on behalf of a client. The client, who will be referred to as P, received damages following an incident at her home address in April 2022. This case shows that those who are mistreated by the police should consider seeking compensation. A civil action against the police claim can help the victim move past the incident and compensate for any...
Read More

How we can help

If you have been injured or suffered damage to property due to a faulty product in the past 3 years, we can seek compensation on your behalf.

HNK has a team of experienced solicitors who are experts in claiming compensation for product liability, who will fight your case for you and ensure you are adequately compensated for your injuries and subsequent losses.

Free Consultation

Contact HNK for your free no-obligation consultation either over the phone, by email or face to face. Our team is happy to assess your claim and provide advice on how best to pursue it.


We offer a no-win, no-fee agreement which means it costs you nothing upfront to start your claim and if your claim is not successful, you won’t have to pay a penny.

Client Communication

We fight hard to get you the compensation you deserve, supporting you every step of the way and will regularly keep you updated throughout the process.

Is there a time limit on when I can claim?

When making a defective product claim, Court proceedings must be issued within 3 years of the date of injury. Failing to claim within this time will cause the claim to be ‘statute barred’ or disallowed. If, however, you suffered an injury that happened more than 3 years ago, you may still be entitled to claim if you found out the injury was caused by the defective product within the last 3 years.

What should I do if I’ve been injured by a defective product?

If you have been injured by a defective product to ensure your safety and help your case you should:

• Firstly, seek medical attention and ensure your injuries are treated.
• Report the dangerous or defective product as soon as possible to the manufacturer responsible.
• If you own the product you should keep hold of the faulty product, if safe, as it may need testing at a later date. Also, if you have the receipts for the product make sure you keep hold of these as well.
• If you have been injured by a product that is not owned by you, take pictures of the product and make sure you tell the owner about the defect and that it has caused you injury. This will ensure no one else is injured by it.
• Try to take photographs of the product defect, any warning labels, serial numbers, make and model numbers or instructions as this can be useful as evidence at a later date

Who is liable?

Manufacturers, distributors, and retailers of products have a duty to ensure that the product is safe for use. They should implement rigorous testing to ensure it will not cause harm to anyone using it.

The Consumer Protection Act 1987 states that “where any damage is caused wholly or partly by a defect in a product, every person who produced the product, put his name to the product or imported the product… shall be liable for the damage.”
A product can be defective if:

• It does not do what it is supposed to do when you purchase it. It is often difficult to tell that the product is broken until after it is in use, and then it is usually too late.
• It has a design defect. This means the product may do what it is supposed to but there is an element that is designed badly which causes risk. This can be a handle on a pan for example that gets extremely hot and causes a burn.
• There are insufficient warnings on the product or sufficient instructions for its safe use are not provided. For example, if a product does not tell you that you need safety equipment prior to use or doesn’t tell you how to use the product correctly which leads to injury.

How much can I claim for?

How much you can claim in compensation for a defective product will depend on a variety of factors including:

• The extent of your injury or damage to property
• Current or future loss of earnings from being unable to attend work
• Medical expenses or travel expenses you have paid
• How much pain and suffering you have endured
• Whether any modifications are needed to your home
• Your care and support needs – now and in the future

For more information on how much you will be able to claim, contact HNK Solicitors and we will be able to assess your case and provide more detailed advice and information

How much will it cost me to make a claim?

Nothing upfront. HNK offers a no-win-no-fee service to people with cases who hold prospects of success. Under the terms of this agreement, you will not have to pay our fees if you lose your case, and will only have to pay a small percentage if you win and are awarded compensation.

Cant find what your looking for?

Let us know what you’re looking for and we will get back to you as soon as we can.


Call us on - 0151 203 1104 | Email us at - enquiries@hnksolicitors.com
Ellen BrownEllen Brown
08:39 31 May 23
Positive service. Treated me with kindness and respect. Didn't make me uncomfortable whilst doing their enquiries.Kept me in the loop at all times and helped me come to a decision that best suited me.Thank you to Michael Wharton for making the effort to help me :)
Al TommoAl Tommo
20:09 19 May 23
Very good service, couldn’t be happier with how they handled my claim and we also got justice and compensated rightly! 5 stars 10/10 does what it says on the tin thank you to the team at Hicks Newton Kenyon
06:45 13 May 23
I was arrested under suspicion of several offences (was not charged with any). This was very Concerning since I was a top law student at the time, gaining a mid 1st for my criminal law work and Human Rights work - The solicitor at this firm involved in my case against the Police clearly knew nothing about criminal law, evidence or HR’s. As none of it happened, I was merely acting within my human rights, hence why the CPS ordered the Police to drop the whole case against me, which they did and with NFA.The solicitor at this firm dealing with my matters should not be a solicitor, as she does not know the law! She was also extremely rude, would not allow me to speak (kept interrupting and talking over me ) was entitled and patronising!I think they updated me just twice in a year!! I will be reporting this firm to the SRA, who are their regulatory body. Absolutely disgusted and a disgrace to the profession.Yes, I was a real client of theirs and this is a bona fida review - I am not at any liberty to give my name, if I don’t wish to.
brian morhanbrian morhan
17:01 26 Apr 23
Absolutely brilliant. They kept me in the loop throughout the process. I am very happy with the result. Very professional team. I would 100 percent recommend them. Thank you Michael.
Gary JonesGary Jones
18:13 16 Mar 23
A rare combination of a very professional company coupled with excellent staff who are equally caring and understanding in their appraoch, brilliant.Highly recommended.
Dan MalcomDan Malcom
17:27 09 Mar 23
who is michelle mcmahonwhy is hnk solicitors Instagram account full of fake followers bot accounts and purchase to follow accountswhy does hnk solicitors most predominantly deal with cases involving white caucasian males and white caucasian females paying out more within the tens of thousands to the hundreds of thousands when white but if any other colour race or religion pays out lesshow much much does each solicitors at higgs newton kenyon solicitors make if most cases are worth £5000 with a waiting time of (12) twelve months
Ashley whitehouseAshley whitehouse
10:11 27 Feb 23
I was assaulted which was a bad experience and left me with a head scar. I decided to use Higgs Newton Kenyon and overall I was impressed with the service they provided me.I was happy with the outcome and I would definitely recommend them.
amber-marie shoemarkamber-marie shoemark
16:30 24 Feb 23
Highly recommend using higgs Newton Kenyon solicitors I most definitely got my justice I deserved could not of done it with out Michael support I got the support and help the very first day Michael got in contact with me and all the support carried on all the way to the last day
M EdgertonM Edgerton
13:29 30 Jan 23
I contacted Higgs Newton Kenyon over a distressing experience with the police and feeling very vulnerable. Lynne Hughes helped me with my case and was really understanding and empathetic. It meant a lot to have someone speak for me and the outcome of the case was better than I expected. Thanks to their service I have been able to put this experience behind me and move on.Would recommend.
Charlie AbbottCharlie Abbott
10:17 30 Jan 23
I received a fantastic, professional service from start to finish. Most importantly I got the justice I deserved due to the hard work of my case handler Lyne Hughes. I would highly recommend Higgs Newton Kenyon Solicitors.
Aaron McLeodAaron McLeod
18:34 15 Nov 22
Fantastic solicitors, they explained everything to me in great detail, I understood everything they said, always kind and well mannered on the phone and email, great experience with them. Will definitely use them again if need be in the future.
Funandplayful carmellaFunandplayful carmella
17:48 10 Nov 22
Highly professional & thorough. I'm very happy with the service this firm provided & empathy shown & seeking justice on our behalf thank you for all that worked on my case especially Mrs L Hughes.
robin mohamedrobin mohamed
18:27 18 Oct 22
Higgs Newton Kenyon took on my case when others had said they would not. The Paralegal kept me updated as things progressed and I am very impressed with the outcome and the overall handling of my case.Once again thank you for your services and I would highly recommend.
Wonders of LondonWonders of London
08:53 23 Sep 22
They helped us with a claim against police for false imprisonment (stop and search). Very happy with the level of service provided and with the settlement achieved. We will now use the money we got to help someone in need here in London.
yard skiyard ski
12:33 23 Jul 22
I would recommend HNK solicitors as they offer a first class professional service. Call back's and emails to update me with my case and the staff were excellent. Thank you Helen and the team.
Mohammed AbdelmoniemMohammed Abdelmoniem
16:29 11 Jan 22
Absolutely an amazing firm and I would highly recommend them to anyone who has a similar case. I was wrongfully arrested for a crime that I did not do and I approached this firm HNK Solictors for some help and support. After viewing all the evidence, they took the case on. It took a year for the amazing good news to come out. Their hard work and dedication including their professional skills and expertise, has given me the result that I was hoping for. Vivian Lee was amazing and her professional manner in which she dealt with me and the case was remarkable. Well done, Vivian and keep up the good work. Fantastic work!
Ansar HussainAnsar Hussain
15:16 24 Nov 21
Absolutely amazing firm took my case on against the police after wrongful arrest and detention. They were very professional,informative and efficient. As I was advised by them that I had a strong chance of success and success is what they delivered. Jessica Smith thank you for all your hard work.
Maddox XxMaddox Xx
12:03 23 Nov 21
Brilliant Firm and people to deal with, Jessica and the team were professional, i could not thank them enough for resolving my case in a timely manner and keeping me updated through out the whole process. Highly recommend them
Jon BarnesJon Barnes
23:17 17 Nov 21
Like to say thank you to the team who help win the case against the police. Very efficient and professional. I will definitely recommend 👌
Vickie WatsonVickie Watson
01:38 12 Nov 21
Great solicitors. Michael was very helpful and friendly and I would like to say thank you for his help. Definitely recommend these solicitors. Thank you 🙂🙂
Ciara BeveridgeCiara Beveridge
11:31 10 Nov 21
Very quick to get everything sorted. Would phone me and update me on the progress. Highly recommend
christine stockwellchristine stockwell
07:26 30 Sep 21
Higgs Newton Kenyon Solicitors have been brilliant even through the pandemic, it must be hard to do, they are very informative all the time great value and kind thank you
Frances SJ FinchFrances SJ Finch
10:04 28 Sep 21
I can’t quite put into words how brilliant these solicitors are, they provide a fantastic service and are very gentle when discussing sensitive subjects. Michael has been so incredibly helpful and I would like to send him a massive thanks for everything he has done for me. The receptionist has always also been very polite, friendly and welcoming and I would also like to thank her for supplying a kind atmosphere whenever I have needed to contact the team.
Danny OwenDanny Owen
14:12 09 Aug 21
Highly recommended, I had a claim against the police for an unlawful stop and search and false imprisonment which was has been settled with compensation. I had to put very little effort in and I was kept continually up to date. Vivien Lee dealing with my case could not have been more polite professional and helpful. I won’t be using anyone other than HNK solicitors from now on.
Arome akuboArome akubo
20:34 04 Aug 21
These guys practically won me some cash from BA data breach case. They initiated it and executed it with utmost professionalism without me breaking a sweat. I fully recommend them without any reservations.
Stephen JohnsonStephen Johnson
19:02 02 Aug 21
Absolutely amazing helped me get a good result against merseyside police. very quick and professional definitely would recommend them to anyone will use again ..thank you guys
Tuyet OlvestedtTuyet Olvestedt
10:06 14 Jul 21
Very attentive and thorough service.They communicate regularly and clearly via phone and email. Would absolutely recommend them.Many thanks
Marie Louise RothwellMarie Louise Rothwell
10:51 05 Jul 21
I am very happy with the service I got they were ever so good at dealing with my matter and very polite. They were also very helpful with giving me great advice I would definitely use their services again in the near future I am very happy with the outcome of my case
Stephen StrattonStephen Stratton
10:09 28 Jun 21
Following repeated violations and data protections concerns by the police I was able to secure a settlement which I am very happy with. Demi and her team were helpful, professional and informative throughout. I would highly recommend contacting HNK Solicitors for initial advice with any legal matters.
Sandra WilliamsSandra Williams
11:26 23 Jun 21
After a very Violated experience with the police, my solicitor Demi was there step by step, keeping me up to date with everything. If I ever needed Higgs Newton Kenyon I again I wouldn't hesitate to contact them. Thank you.
Jason PatrickJason Patrick
19:46 10 May 21
I would highly recommend this firm. They have acted on my behalf twice now and have successfully won compensation for both cases. They are a very professional team of solicitors with expansive knowledge of the law. If you want a good result with sound honest advice, then this firm is in my opinion one the best and not afraid to challenge injustice.Thank you,Yours sincerelyJason Patrick
Lauren Jade DouganLauren Jade Dougan
12:47 20 Apr 21
This firm is absolutely amazing. I have been so pleased with how my case was handled and the solicitors kept me informed every step of the way. I am also very pleased with the outcome. I would definitely recommend this firm to anybody.
frederick moorefrederick moore
20:07 08 Apr 21
Excellent company to deal with. Highly professional, responsive to client needs and very thorough. Would recommend.
Megan MaloneyMegan Maloney
14:05 08 Mar 21
So happy with my results worked with Micheal he won my case couldn’t be any more professional at what he does so happy With the outcome thank you so much Micheal .
Charmaine GalleyCharmaine Galley
14:11 07 Sep 20
I can't thank you all enough for the hard work you put into my case. I'm so very grateful xxx
Jeepaz Creepaz MusicJeepaz Creepaz Music
09:45 25 Aug 20
Our go to when one of your artist was wrongfully arrested by the police. They helped us to resolve the issue in a timely fashion.
Latest News

Our Case studies

Capita data breach concept image. Image of the Capita website with a magnifying glass in front of it magnifying the Capita symbol.

Capita data breach carried out by Russian hackers could affect the data of millions

Last month, it was reported that Capita, the outsourcing and professional services specialist and government contractor, suffered a cyber-attack in March. Originally,...
Image of a blue screen full on numbers and letters with the words 'CYBER ATTACK' written in neon red, behind the screen is a hooded man

Cyber experts warn that an increase in hackers for hire will lead to more attacks and increased threats over the next five years

The UK’s cyber security agency has warned that an increase in ‘hackers for hire’, which is set to grow even...

Met Police ‘regrets’ arresting anti-monarchy protestors at the Coronation

The head of the Republic campaign group has called for an inquiry into officers’ conduct after protestors arrested at the...

How do I claim?

For more information on how to claim please click this button

Claim Now
Call Us Claim Now