ICO Complaints

Making a complaint to the ICO

If you are concerned about how a company or organisation uses your personal information, you can make a complaint to the Information Commissioner’s Office (ICO). Any company in the UK that stores personal data has a legal responsibility to keep it safe. This includes following data protection regulations. Companies are required to keep your data safe and secure. They should only use it in appropriate ways, and with your agreement.

If an organisation fails to protect your data, you can face significant personal consequences. The role of the ICO is to prevent this. They are responsible for enforcing the appropriate use of personal data. This means that they can help you challenge companies that fail to follow the rules.

Here at HNK Solicitors, if your data has been breached, we can pursue damages on your behalf. You do not need to make a complaint to the ICO to pursue damages. Get in touch today to find out how we can help you with your claim for damages.

What is the ICO?

The ICO is an independent public body led by the Information Commissioner. It ensures organisations in the UK comply with data protection legislation. This includes the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). The ICO takes up complaints on behalf of members of the public who think their data is being misused. Usually, this means the ICO asking the company to follow the regulations. However, in serious cases, they can issue legally binding enforcement notices. In some cases, this may even result in fines.

How do I make a complaint to the ICO?

You can complain to the ICO using a form on their website. They may ask you to submit copies of any communication you have had with the organisation in question. You also need to raise any issues within three months of your last contact with the company.

This process can be complex. It may be difficult to know if your data has actually been misused or not. Also, you may not know what information you need to provide. At HNK, we can provide you with expert support when it comes to making a complaint to the ICO. This includes identifying both the legislation that has been breached and the information that the ICO will need.

What can I make a complaint about to the ICO?

There are a wide range of issues that the ICO can handle. These include:

If you are receiving nuisance sales calls or spam emails
If you have concerns about website cookies
If a company fails to disclose the information it holds about you when you request it
If a company fails to protect your data

The final point is very important. If a company does not follow data protection regulations, this can constitute a data breach. A data breach is one of the most likely reasons you might want to complain to the ICO.

How do I claim?

Step 1

Get in contact by using one of our contact forms throughout the site.

Step 2

We will arrange a free consultation with you to discuss your claim.

Step 3

If you have a valid claim, we will accept your case on a No Win No Fee basis.

Step 4

HNK Client Successful in £28,000 Sexual Misconduct and Misfeasance Case Against The Chief Constable of Sussex Police

Why should I make a complaint to the ICO?

Making a complaint to the ICO can be a great idea. Ultimately, the organisation is responsible for enforcing the UK’s data protection regulations. As a result, they possess a great deal of authority. This includes the ability to send an enforcement notice. It is a criminal offence to fail to comply with such a notice. So, they can be of great help in challenging an organisation that has failed to protect your data.

However, there are limitations. For instance, the ICO cannot award compensation. In order to receive compensation, you would need to go to Court and likely instruct a solicitor. This is important to be aware of in cases such as a data breach. If your data has been mishandled in a way that may result in personal harm or distress or financial loss, you might be entitled to compensation. Unfortunately, the ICO will not be able to help with this however HNK Solicitors can so get in touch today to find out how we can help you with your claim for damages.

So, while a complaint to the ICO over data mishandling can be beneficial in many cases, if you have been the victim of a data breach you may want to consider other options. This includes making a claim for damages.

What is a data breach?

Data protection regulations require that organisations store personal information in a responsible way. The data should be accurate and up-to-date. It should not be kept longer than necessary, or used inappropriately. However, these requirements are not always met. Any failure to properly use your information constitutes a data breach.

A data breach can occur in many ways such as –

A cyber-attack whereby criminals steal your data from a company
Your data may accidentally be sent to the wrong person/company
Your data being mistakenly uploaded to a public website/platform

If are concerned you may have been victim of a data breach, you can make a complaint to the ICO. The ICO will investigate the matter on your behalf. Then, if the ICO finds a breach has occurred, they will contact the organisation and ask them to follow the relevant regulations. However, there are other options that you may want to consider. This includes taking the organisation to Court for damages.

Claiming damages with HNK Solicitors

Here at HNK, we can help you claim damages if you have been victim of a data breach. Our team has a great deal of experience dealing with data breach claims. We can offer expert advice in your pursuit of compensation. After all, we understand that a data breach can be very painful. The consequences can be long-lasting and severe. Receiving compensation can help you move on from this.

At HNK, we offer free consultations to assess your individual case. This means you can find out what you might be entitled to at no cost. So, if you have been victim of a data breach, get in touch today to find out how we can help you with your claim for damages.

Free Consultation

Contact HNK to arrange a free no-obligation consultation to discuss the details of your claim. We will provide honest, helpful advice on how to progress further.

No-Win-No-Fee

We can support you on a no-win, no-fee basis, which means you’ll only have to pay us once your case is won and your compensation has been awarded.

Recent Data Breaches We Can Help With

You may remember recent data breaches that were highly publicized in the media from British Airways, MyFitnessPal, Ticketmaster, Marriot Hotels, and Dixons Carphone. If you have been affected by any of these, contact HNK today.

No Win No Fee, Free Consultation

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Higgs Newton Kenyon Solicitors

4.4

Based on 220 reviews

review us on

Sam Levett

05:58 02 Oct 24

Very professional team with amazing communication, thankyou so much 🙏

David Shepherd

07:12 26 Sep 24

Absolutely appalling solicitors left me in 33grand debt should be 5 stars below hnk duped me into going to court against police by threatening me with thousands and thousands of solicitors fees if I tried to pull out of the trial.this was not a criminal trial it was a no win no fee complaint against police hnk obtained a massive five figure legal aid sum it was obtained because i was on sickness benifits at that time. i was told that it would cover legal aid costs for the court fees i was compleatley mislead. it all went to hnk. the trial went against me as hnk supplied me with a totally inept barrister he was weak and submitted easily .Now I'm suffering from depression and its left me with a massive 33k court fees how hnk are allowed to practice is beyond me. Hnk have absolutely ruined my life. my advice is find yourself a decent solicitor there are plenty out there .you don't want to end up in my position I have had to pay a claims company 16half grand which I have had toBorrow of my family the rest is on a payment plan worst mistake of my life was having anything to do with hnk beware you will be told a load of misleading information then you will be caught in there web with no escape except deb now iv had a charging order put on my house now I no why hnk asked me when this no win no fee ha ha started if I had any property i did not realize then it was to secure legal aid crafty. what a situation im in the victim me paying the perpetrators suming up nightmare solicitors

Headon Enterprises

14:25 16 Sep 24

I received a good service from Higgs Newton Kenyon Solicitors. Although it took a little longer than expected to get a result.

K D

11:21 14 Sep 24

They’ve done an excellent job for me, I can’t speak highly enough of them and I wouldn’t hesitate to use their services again.

Richard Jones

12:32 09 Sep 24

Excellent service throughout kept me informed and advised and got me the justice I feel I deserved would definitely use again and recommend to family and friends thanks again HNK

Paul Reid

16:51 15 Aug 24

Good firm. Good, clear comms through the process

Iain Sutherland

20:42 12 Aug 24

Excellent firm, they took my case when 5 other firms said no. very professional with great communication throughout.I would highly recommend them to anyone, they care and absolutely do their best for the best outcome possible.I cannot thank them enough for helping to bring me some closure from a horrible experience.If I could give them 6 stars I would.Thank you very much to all the people at this firm for helping and for all your hard work and also staying patient with me when I didn't understand the what when and why's.

Kitcatsnz

13:59 02 Aug 24

Anna Summerhayes

16:09 01 Aug 24

Michelle and Leigha have been absolutely wonderful. They kept me updated, advised and notified me during the whole process of my claim. Michelle fought for more compensation than was originally offered resulting in me being awarded a substantial amount. The justification for me was priceless as in essence it proved an admission of guilt from the Police Force in question. I would highly recommend this company and would definitely use thier expert services again if needed. Thank you for everything ❤️

Alec M

19:00 18 Jul 24

Brilliant staff, brilliant service will be using them again very professional and helpful and a successful claim against the police for misconduct can't thank them enough

Jay Duckworth

20:34 08 Jul 24

Michael from HNK Solicitors provided an excellent, straightforward, and professional service, with the outcome being very positive. Would recommend.

Gemini Love

12:44 02 Jul 24

I have had really good communication from start to finish. I would highly recommend them

O O

10:09 24 Jun 24

Don't' waste your time with this outfit!

Will Richards

20:51 13 Jun 24

I received clear information and updates on the case, though I was disappointed after being advised I could expect a higher level of compensation than I actually received.Nonetheless, I was happy with the friendly and helpful communication I enjoyed, and the work done on my behalf.

Foamy

15:16 12 Jun 24

Phoned them and spoke for 3 hours, they have a policy of taking one crime on its own, so if the crime happens over a few days then they take each day as a separate case!!!!..... so if the evidence for any of these days is linked, they will not count it as they deal with each day on its own!!!!.... useless firm that only wants to make money by making as many cases as they can.....reported to SRA for conduct and basic ignorance to the needs of the client.

James Shaw

14:06 03 Jun 24

Excellent service from HNK with a special mention to Lauren and Leigha. HNK managed to settle my claim to a satisfactory outcome. I was consulted along the way and was fully informed before making any decisions and before any action was taken. Definitely recommend

Ben Stokes

12:43 26 Apr 24

Fantastic service throughout. Professional and knowledgeable solicitors who hold corrupt and dishonest police officers to account. Settled my case within 3 months. Made an awful situation somewhat better. Highly recommended.

imrie Michie

16:10 25 Apr 24

They kept me informed all the way through the process it did take time but they got me a result I will use then again and again and a special thanks to Michelle McMahon

Terry Staples

14:22 25 Apr 24

Amazing and professional

Stephen Chipchase

14:59 23 Apr 24

100% recommended, I was kept in the loop from the start and the team answered any questions I had.We had a fast resolution and should I be unfortunate enough to need solicitors in the future I won't hesitate calling HNK

Drew Bell

11:45 04 Mar 24

Vivien was brilliant, I won my claim for damages received settling at 5k for a false arrest. She kept me in the loop and followed any instructions I gave her but at the same time she made sure I was informed enough to make certain decisions. Over all would highly recommend and definitely use these guys again if needed.

Col Gilbert

10:05 15 Feb 24

R Morley

10:52 23 Jan 24

Stuck with me all the way through the start and got exactly the result I wanted and even more, didn't think I could be compensated as much due to the circumstances, thanks a lot and would recommend anyone to these services, always professional, keep up the good work.

Georgi Kolev

11:41 13 Jan 24

Exceptional Advocacy by HNK SolicitorsI am thrilled to share my outstanding experience with HNK Solicitors, who played an instrumental role in bringing action against the police on my behalf. From the outset, their professionalism and dedication were evident. HNK's expertise and strategic approach ensured a positive outcome, instilling confidence in me throughout the process. Their clear communication and genuine concern for my well-being set them apart. I highly recommend HNK Solicitors to anyone seeking expert legal representation. Thank you, HNK, for your exceptional support in securing justice.

Simon Si

18:17 10 Jan 24

Very good service throughout, they constantly kept me in the loop and managed a very satisfactory result. I would gladly recommend their service,s to any experiencing the same sort of problems.Many thanksSimon

Loops Ent

07:29 22 Dec 23

Very good Solicitor firm, very deligent with their approach. Was an absolute pleasure to work with as they took on my claims against the police and saw to it that a compensation was reached. However this is just one out of many potential cases so am looking forward to working with you guys again.

Dina 21

16:35 11 Dec 23

I want to say that the experience I had with this solicitors has been very positive. As through no fault of theirs this case took alot of time.I was impressed with the end results.

Majik E

13:05 06 Dec 23

Michael Wharton kept me informed throughout my criminal injures claim and was always available for advice and reassurance. Just waiting for my claim to be paid out and that will be a satisfactory end to a traumatic event. Again a big thank you to HNK solicitors.

christian heath

12:02 29 Nov 23

Been really helpful and quick at getting it done and processed.

Matthew Higgins

23:31 16 Nov 23

I highly recommend HNK Solicitors for their outstanding work on my case against the police. Vivian was fantastic, providing constant support and making the process much more comfortable. Thanks to the excellent teamwork between her and Alex, we won the case. If you've been wronged by the police, HNK Solicitors are the ones to call.

Learner 2 Driver Academy

16:17 20 Oct 23

Being the first time having to fight a case against the police I was a bit apprehensive with what the outcome may of been but my solicitor demi was kind and professional and always made me feel at ease every time i spoke to her. I can't thank her enough for the work she put into fighting my case and having Alex as my barrister who I was extremely impress with how he handled my case was a true blessing. So grateful for them both and I have and would forever recommend anyone to work with the firm. Thanks again 😊

Milly Ferguson

10:15 19 Oct 23

I would highly recommend!! Got my claim sorted out within months

Cw Cw

20:21 06 Oct 23

Lindsey Francis

14:33 29 Sep 23

Amazing service. prompt, successful and professional throughout. Would highly recommend.

unome

17:07 25 Sep 23

I thank all involved in processing my claim successfuly. Everyone was professional,helpful and polite.

14:05 16 Sep 23

I took legal action against the police who had falsified evidence against me. I have no criminal record or history of wrong doing. Unlawful arrest, Imprisonment and use of force. With help from this legal firm I was awarded £££££££ in damages. Very Professional and they assured, and informed me throughout the full process.

_ MediaNPTGwent

12:25 08 Sep 23

Have sought the help of Higgs Newton Kenyon Solicitors on a number of cases now, and they've been nothing but attentive and helpful at getting me the best outcome. Would highly recommend

Rob Marchant

18:39 29 Aug 23

Very satisfied with service provided to me! Would highly recommend this company to all ! Robert w Marchant.

Scott LP

15:09 26 Aug 23

They are lawyers, so $$$ is their only agenda and, thus, when we refused the offer of compensation in favour of a public apology, they ended up defending the perpetrators out of spite. Unethical is an understatement.

Courtney Lviz

10:32 22 Aug 23

I am extremely satisfied with the exceptional service provided by Higgs Newton Kenyon solicitors. Their dedicated work and professionalism in handling my case led to a successful settlement that brought great relief. The team's commitment to excellence is truly impressive, and I appreciate their efforts. I highly recommend their services and am grateful for their support. Thank you, HNK solicitors!- Courtney LV

15:35 14 Aug 23

Excellent professionalism and outcome by Michelle McMahon, thank you.

FullStop Bandit

16:24 05 Aug 23

Steer clear of Vivien Lee unless you are motivated purely and exclusively by undiluted greed and amorality.

Anthony Smith

01:43 26 Jul 23

I must have drawn the short straw if all these positive reviews are authentic.My own case was handled mainly by para legals. Who displayed very little skill, or real knowledge of the law, and definitely lacked any kind of commitment. I received only one phone call in the three years it took them to 'resolve ' my case.The treatment I received from this firm was barely adequate. If you are thinking of using HNK my advice is find someone else. Unless you don't mind wasting three years of your life for very little in the way of compensation.

David Swift (Loquacious)

23:04 18 Jul 23

Very promising. Will update once completed.

Ankur deswal

17:34 17 Jul 23

Such a wonderful experience with them.Excellent services got such a friendly people thanks HNK .. 🙏🙏

Turner carl

22:34 09 Jul 23

I've learned a lot from life. Even if you are decent, humble, and honest to guys, it doesn't guarantee that they will treat you similarly. I've been married to my spouse for about six years and didn't know he was cheating. I chose to confide in a friend after noticing some changes in his behavior, and they connected me with a hacker by the name of DAVID WILFRED. By remotely hacking and gaining access to his phone call log, Facebook, Messenger messages, phone texts, WhatsApp, Skype, database, and other items, this guy did an amazing and excellent work for me. You can get in touch with this active hacker at (digitaltechhacker @ gmail com).

Kelsea Naismith

21:21 03 Jul 23

My solicitors name was Micheal Wharton, he done an amazing job in helping me with my case. He treated me with empathy, respect, and compassion. He is very understanding and kept me up to date with any updates/changes every step of the way. His communication skills are amazing, and he made me feel at ease when talking about my case and reassured me when I was worried.I would highly recommend Micheal Wharton as your solicitor he is very good at what he does and is very professional at all times whilst providing excellent support and advice.I can't thank Micheal enough for everything he has done for me.

Ellen Brown

08:39 31 May 23

Positive service. Treated me with kindness and respect. Didn't make me uncomfortable whilst doing their enquiries.Kept me in the loop at all times and helped me come to a decision that best suited me.Thank you to Michael Wharton for making the effort to help me 🙂

Al Tommo

20:09 19 May 23

Very good service, couldn’t be happier with how they handled my claim and we also got justice and compensated rightly! 5 stars 10/10 does what it says on the tin thank you to the team at Hicks Newton Kenyon

brian morhan

17:01 26 Apr 23

Absolutely brilliant. They kept me in the loop throughout the process. I am very happy with the result. Very professional team. I would 100 percent recommend them. Thank you Michael.

amber-marie shoemark

16:30 24 Feb 23

Highly recommend using higgs Newton Kenyon solicitors I most definitely got my justice I deserved could not of done it with out Michael support I got the support and help the very first day Michael got in contact with me and all the support carried on all the way to the last day

M Edgerton

13:29 30 Jan 23

I contacted Higgs Newton Kenyon over a distressing experience with the police and feeling very vulnerable. Lynne Hughes helped me with my case and was really understanding and empathetic. It meant a lot to have someone speak for me and the outcome of the case was better than I expected. Thanks to their service I have been able to put this experience behind me and move on.Would recommend.