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ICO complaints

Making a complaint to the ICO

If you are concerned about how a company or organisation uses your personal information, you can make a complaint to the Information Commissioner’s Office (ICO). Any company in the UK that stores personal data has a legal responsibility to keep it safe. This includes following data protection regulations. Companies are required to keep your data safe and secure. They should only use it in appropriate ways, and with your agreement.

If an organisation fails to protect your data, you can face significant personal consequences. The role of the ICO is to prevent this. They are responsible for enforcing the appropriate use of personal data. This means that they can help you challenge companies that fail to follow the rules.

Here at HNK Solicitors, if your data has been breached, we can pursue damages on your behalf. You do not need to make a complaint to the ICO to pursue damages. Get in touch today to find out how we can help you with your claim for damages.

Step 1

Get in touch using our contact forms or any details provided throughout the site.

Step 2

We arrange a free consultation with you to discuss the case

Step 3

If accepted we will action your case on a no win no fee basis.

What is the ICO?

The ICO is an independent public body led by the Information Commissioner. It ensures organisations in the UK comply with data protection legislation. This includes the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). The ICO takes up complaints on behalf of members of the public who think their data is being misused. Usually, this means the ICO asking the company to follow the regulations. However, in serious cases, they can issue legally binding enforcement notices. In some cases, this may even result in fines.

Black Mobile phone on ICO website o a grey floor

How do I make a complaint to the ICO?

You can complain to the ICO using a form on their website. They may ask you to submit copies of any communication you have had with the organisation in question. You also need to raise any issues within three months of your last contact with the company.


This process can be complex. It may be difficult to know if your data has actually been misused or not. Also, you may not know what information you need to provide. At HNK, we can provide you with expert support when it comes to making a complaint to the ICO. This includes identifying both the legislation that has been breached and the information that the ICO will need.

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Get in touch

Fill out the below form and one of our advisors will get in touch to arrange a consultation about your claim.

Call 0151 203 1104 Mon – Thu 09:00-19:00
Fri – 09:00-17:00

Case Study

Graphic of a compter with a red warning symbol on the screen aginsta blue background

HNK secures £7,500 for client in data breach claim against Hull Combined Court Centre

Here at HNK Solicitors, we have extensive experience with data breach cases. We have supported many clients who have been negatively impacted by the misuse of their personal information to seek the compensation they deserve. As a result, we understand the long-lasting and significant consequences this can have. Safeguarding your personal information is particularly important when the information is sensitive. For instance, if it relates to legal, health or financial matters. The exposure of this...
Read More

What can I make a complaint about to the ICO?

There are a wide range of issues that the ICO can handle. These include:

  • If you are receiving nuisance sales calls or spam emails
  • If you have concerns about website cookies
  • If a company fails to disclose the information it holds about you when you request it
  • If a company fails to protect your data

The final point is very important. If a company does not follow data protection regulations, this can constitute a data breach. A data breach is one of the most likely reasons you might want to complain to the ICO.

Man using a silver laptop on ICO website complaint form

Why should I make a complaint to the ICO?

Making a complaint to the ICO can be a great idea. Ultimately, the organisation is responsible for enforcing the UK’s data protection regulations. As a result, they possess a great deal of authority. This includes the ability to send an enforcement notice. It is a criminal offence to fail to comply with such a notice. So, they can be of great help in challenging an organisation that has failed to protect your data.


However, there are limitations. For instance, the ICO cannot award compensation. In order to receive compensation, you would need to go to Court and likely instruct a solicitor. This is important to be aware of in cases such as a data breach. If your data has been mishandled in a way that may result in personal harm or distress or financial loss, you might be entitled to compensation. Unfortunately, the ICO will not be able to help with this however HNK Solicitors can so get in touch today to find out how we can help you with your claim for damages.


So, while a complaint to the ICO over data mishandling can be beneficial in many cases, if you have been the victim of a data breach you may want to consider other options. This includes making a claim for damages.

Black keyboadr with a red 'Data Protection' Enter key

What is a data breach?

Data protection regulations require that organisations store personal information in a responsible way. The data should be accurate and up-to-date. It should not be kept longer than necessary, or used inappropriately. However, these requirements are not always met. Any failure to properly use your information constitutes a data breach.

A data breach can occur in many ways such as –

  • A cyber-attack whereby criminals steal your data from a company
  • Your data may accidentally be sent to the wrong person/company
  • Your data being mistakenly uploaded to a public website/platform

If are concerned you may have been victim of a data breach, you can make a complaint to the ICO. The ICO will investigate the matter on your behalf. Then, if the ICO finds a breach has occurred, they will contact the organisation and ask them to follow the relevant regulations. However, there are other options that you may want to consider. This includes taking the organisation to Court for damages.

Claiming damages with HNK Solicitors

Here at HNK, we can help you claim damages if you have been victim of a data breach. Our team has a great deal of experience dealing with data breach claims. We can offer expert advice in your pursuit of compensation. After all, we understand that a data breach can be very painful. The consequences can be long-lasting and severe. Receiving compensation can help you move on from this.


At HNK, we offer free consultations to assess your individual case. This means you can find out what you might be entitled to at no cost. So, if you have been victim of a data breach, get in touch today to find out how we can help you with your claim for damages.

Free Consultation

Contact HNK to arrange a free no-obligation consultation to discuss the details of your claim. We will provide honest, helpful advice on how to progress further.

No-win, no-fee

We can support you on a no-win, no-fee basis, which means you’ll only have to pay us once your case is won and your compensation has been awarded.

Recent Data Breaches we can help with

You may remember recent data breaches that were highly publicized in the media from British Airways, MyFitnessPal, Ticketmaster, Marriot Hotels, and Dixons Carphone. If you have been affected by any of these, contact HNK today.


Call us on - 0151 203 1104 | Email us at -
Higgs Newton Kenyon Solicitors
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christine stockwell
christine stockwell
07:26 30 Sep 21
Higgs Newton Kenyon Solicitors have been brilliant even through the pandemic, it must be hard to do, they are very... informative all the time great value and kind thank youread more
Frances SJ Finch
Frances SJ Finch
10:04 28 Sep 21
I can’t quite put into words how brilliant these solicitors are, they provide a fantastic service and are very gentle... when discussing sensitive subjects. Michael has been so incredibly helpful and I would like to send him a massive thanks for everything he has done for me. The receptionist has always also been very polite, friendly and welcoming and I would also like to thank her for supplying a kind atmosphere whenever I have needed to contact the more
Danny Owen
Danny Owen
14:12 09 Aug 21
Highly recommended, I had a claim against the police for an unlawful stop and search and false imprisonment which was... has been settled with compensation. I had to put very little effort in and I was kept continually up to date. Vivien Lee dealing with my case could not have been more polite professional and helpful. I won’t be using anyone other than HNK solicitors from now more
Arome akubo
Arome akubo
20:34 04 Aug 21
These guys practically won me some cash from BA data breach case. They initiated it and executed it with utmost... professionalism without me breaking a sweat. I fully recommend them without any more
Stephen Johnson
Stephen Johnson
19:02 02 Aug 21
Absolutely amazing helped me get a good result against merseyside police. very quick and professional definitely would... recommend them to anyone will use again ..thank you guysread more
Tuyet Olvestedt
Tuyet Olvestedt
10:06 14 Jul 21
Very attentive and thorough service.They communicate regularly and clearly via phone and email. Would absolutely... recommend them.Many thanksread more
Marie Louise Rothwell
Marie Louise Rothwell
10:51 05 Jul 21
I am very happy with the service I got they were ever so good at dealing with my matter and very polite. They were also... very helpful with giving me great advice I would definitely use their services again in the near future I am very happy with the outcome of my caseread more
Stephen Stratton
Stephen Stratton
10:09 28 Jun 21
Following repeated violations and data protections concerns by the police I was able to secure a settlement which I am... very happy with. Demi and her team were helpful, professional and informative throughout. I would highly recommend contacting HNK Solicitors for initial advice with any legal more
Sandra Williams
Sandra Williams
11:26 23 Jun 21
After a very Violated experience with the police, my solicitor Demi was there step by step, keeping me up to date with... everything. If I ever needed Higgs Newton Kenyon I again I wouldn't hesitate to contact them. Thank more
Jason Patrick
Jason Patrick
19:46 10 May 21
I would highly recommend this firm. They have acted on my behalf twice now and have successfully won compensation for... both cases. They are a very professional team of solicitors with expansive knowledge of the law. If you want a good result with sound honest advice, then this firm is in my opinion one the best and not afraid to challenge injustice.Thank you,Yours sincerelyJason Patrickread more
Lauren Jade Dougan
Lauren Jade Dougan
12:47 20 Apr 21
This firm is absolutely amazing. I have been so pleased with how my case was handled and the solicitors kept me... informed every step of the way. I am also very pleased with the outcome. I would definitely recommend this firm to more
frederick moore
frederick moore
20:07 08 Apr 21
Excellent company to deal with. Highly professional, responsive to client needs and very thorough. Would recommend.
Charmaine Galley
Charmaine Galley
14:11 07 Sep 20
I can't thank you all enough for the hard work you put into my case. I'm so very grateful xxx
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