You need to make a complaint to the Avon and Somerset Police force within one year of the incident. Ideally, this should be a written statement with your full name, address and contact information as well as details of the allegation and complaints you are making. Avon and Somerset Police force’s complaints process can be quite complex, so it is beneficial to instruct a specialist solicitor on police conduct. Consult HNK before you make your complaint to Avon and Somerset Police, and we can review it for you. The purpose of the complaint is to have the particular officer investigated for the complaint that was made.
Avon and Somerset Police then allocates your complaints to an officer or to the professional standards department to investigate it. It will then be dealt with in one of two ways. Local resolution is used in less serious complaints, and Local Investigation is used for more serious complaints, where a complaint needs to be investigated further. If you are not satisfied with the outcome of the investigation you are given 28 days to appeal the decision.
The civil action against the police is conducted with the purpose of obtaining compensation for mistreatment and/or an admission of liability. Actions against Avon and Somerset Police are often highly defended, so it is highly advised you have an experienced legal team, such as ourselves, to help fight your case for you, if you want a successful outcome.
Our actions against the police and civil liberties solicitors have fought many cases throughout Avon and Somerset and are recognised as leaders in the field of human rights law and actions against the police.
We are proud to offer a no-win, no-fee service, depending on the facts of your case and an initial assessment. This means you won’t have to pay a penny upfront. We also routinely act under private funding and legal expenses policies. Contact us today to find out more.
Thank you for your prompt help in this matter. All your telephonists were polite and well informed and dealt with my queries promptly.
Can you please pass on my appreciation to all the members of staff at Higgs – Newton – Kenyon who were involved in my case but especially to Michelle Jenkins who has been an absolute star. Many thanks.