You should receive a response of acknowledgement from the IOPC once your complaint has been lodged. If they make the decision to refer it to the Professional Standards Department you should expect a response within 15 working days explaining whether the complaint will be investigated and how, as well as a reason for why the decision was made however this can take much longer in many cases.
Police complaints are internal disciplinary matters and if successful the complaint can result in advice being given to the police officer(s) concerned, additional training, formal warnings or even dismissal.
Most people come to us for help with claims against the police, however, in appropriate circumstances, they can also make complaints against the police. Making a complaint to the police is not the same as taking legal action against them and compensation is not payable in police complaints. Pursuing legal action is known as a civil claim and our team of expert solicitors can advise you on whether you have grounds for a civil claim as well as a complaint and can ensure your complaint is pursued appropriately.
Alternatively, when you receive your final written response from your complaint, contact HNK solicitors and we will review the response and assess the prospects of you making a successful civil claim and explain whether you are entitled to claim compensation.
Jessica Holden was fantastic in the way she dealt with my case, very polite, extremely professional and an asset to your firm according to my daughter who dealt with Jessica on my behalf throughout my case. Thankyou Jessica
Thank you for a claim that I would never have thought about. Just in time for my birthday too! Thank you, Matt