Symatrix/Arup Data Breach

Symatrix/Arup Data Breach

On 22nd March 2021, the design and engineering firm Arup informed some of its current and former employees that its third-party payroll provider had suffered a cybersecurity breach. The breach resulted in a range of sensitive information being exposed. This included bank details and National Insurance numbers.

The cyberattack took place on 12th January 2021. However, the payroll provider, Symatrix Ltd, has not announced which of its customers were affected. At present, only Arup have publicly acknowledged the breach.

If you are or have been an employee of Arup, your data may have been exposed by the breach. Further, if you work for a company that has also used Symatrix for its payroll services, you may also be affected. If so, you could be entitled to compensation. Here at HNK Solicitors, we have helped a wide range of clients seek compensation for data breaches. Our experienced team can help you reach the outcome you deserve.

Arup was notified about the data breach on 11th March 2021. In a statement, Symatrix confirmed that their internal network had been targeted in a cyberattack in January. Their subsequent investigation revealed that a “small number” of their customers were affected. These customers have been notified directly. However, they have not been named publicly.

Subsequently, Arup notified the Information Commissioner’s Office (ICO) of the incident. The ICO’s investigation concluded that no regulatory action would be taken against Arup. However, the ICO’s investigation into Symatrix is ongoing.

How do I claim?

Step 1

Get in touch using our contact forms or any details provided throughout the site.

Step 2

We arrange a free consultation with you to discuss the case

Step 3

If accepted we will action your case on a no win no fee basis

Step 4

The amount you can claim depends on your particular case, but it could range up to thousands of pounds. HNK can assess your case individually and advise you on what compensation you could be entitled to.

HNK Solicitors obtain £10,900 for a Claimant following the unlawful retention of their data by Police

Read about how HNK Solicitors successfully obtained £10,900 for a claimant after their data was unlawfully retained by police.
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How do I know if I’ve been affected by the Symatrix/Arup data breach?

If you have worked for Arup and are affected by the breach, you should have been notified by them directly. If you were paid by Arup during the above periods and have not been contacted, you may still have been affected. To be certain, you should get in touch with Arup as soon as possible.

Unfortunately, Symatrix has not specified which of their other customers were affected. However, as they have notified these customers directly, you should have been notified in turn if your data was exposed. If your company uses Symatrix and you have not been contacted, it may be worth checking with your employer.

If you are concerned you may have been affected, it is vital that you take steps to keep yourself safe. You should keep an eye on your bank account and immediately report any unusual transactions. Also, you should be wary of any emails or phone calls you receive. This is especially true if they seem to be from organisations such as your bank. Stolen data can be used to impersonate a trusted organisation and thereby gather even more information from you.

These sophisticated “phishing” attacks can be extremely convincing. That’s why extra care is necessary. If you have any concerns about an email or a phone call, go directly to the website of the organisation in question. You can use the contact details there to check that any communication is legitimate.

HNK Solicitors can help you claim compensation

If your data has been exposed through the Symatrix/Arup data breach, you could be entitled to compensation. This is especially so because the data stolen was extensive and highly sensitive. As a result, the potential consequences are more severe.

However, it is not the case that you must have suffered financial losses as a result of the breach in order to claim. The UK’s data protection regulations stress that you can claim compensation for any distress or inconvenience caused by a breach.

The process of starting a claim is simple. At HNK Solicitors, we offer free consultations to discuss the specifics of your case and advise you on whether you can claim. If we do think you have a valid claim, we can offer to take it up on a no-win, no-fee basis.

Data breaches are significant events with potentially long-lasting and painful consequences. If you have been affected by one, it’s important that you get all the help you need to move on. This includes compensation. Contact HNK Solicitors to discuss your case. Use the contact form on our website or call us on 0151 668 0814.

What data has been stolen in the Symatrix/Arup data breach?

When contacting those affected, Arup indicated that the following data had been compromised.

Firstly, for anyone paid between 1st November 2018 and 1st February 2020:

  • Full name
  • Bank account number
  • Sort code
  • Address
  • National Insurance number
  • Gender
  • Date of birth

Secondly, for anyone paid between 1st February 2020 and 31st January 2021:

  • Surname
  • Bank account number
  • Sort code

In either case, the specific nature of the data exposed could lead to major consequences. Cybercriminals are adept at using personal data to engage in identity theft, for instance. Such theft can lead to financial losses. It can also result in criminal activity being conducted in your name.

But even the simple fact of your private data being made available to others can lead to distress and anxiety. This is why it is so important that companies handling or storing personal data take steps to ensure the data is safeguarded. If they fail to do so, they should be held to account.

How HNK Solicitors can help

We have a dedicated team of expert solicitors who have years of experience in handling pedestrian accident claims. HNK solicitors tailor our services to each case, ensuring each person gets the specialist support and advice they need.rnrnWe have helped clients from all over England and Wales claim hundreds of thousands in compensation for pedestrian accidents. Our main aim is to ensure you get the support you need to recover from your injuries and look to the future. We take care of everything for you, arranging appointments and dealing with insurance companies, whilst fighting to get you the compensation you deserve. We keep you regularly updated about the progress of your case and are always happy to talk when you need us.

Free Consultation

Contact HNK to arrange a free no-obligation consultation where we can offer free advice on whether you can pursue a claim against Arnold Clark.

No-Win-No-Fee

If we believe you have a case, we can pursue your claim for you on a no-win, no-fee agreement. This means it will not cost you a penny to start your claim, and you won’t have to pay if it is not successful.

Client Communication

If we accept your case against Arnold Clark, our dedicated team of Data Protection Solicitors will handle everything for you and keep you up to date throughout the whole process.

No Win No Fee, Free Consultation

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Have you been notified by Symatrix/Arup that you have been affected by this data breach?
Will RichardsWill Richards
20:51 13 Jun 24
I received clear information and updates on the case, though I was disappointed after being advised I could expect a higher level of compensation than I actually received.Nonetheless, I was happy with the friendly and helpful communication I enjoyed, and the work done on my behalf.
FoamyFoamy
15:16 12 Jun 24
Phoned them and spoke for 3 hours, they have a policy of taking one crime on its own, so if the crime happens over a few days then they take each day as a separate case!!!!..... so if the evidence for any of these days is linked, they will not count it as they deal with each day on its own!!!!.... useless firm that only wants to make money by making as many cases as they can.....reported to SRA for conduct and basic ignorance to the needs of the client.
James ShawJames Shaw
14:06 03 Jun 24
Excellent service from HNK with a special mention to Lauren and Leigha. HNK managed to settle my claim to a satisfactory outcome. I was consulted along the way and was fully informed before making any decisions and before any action was taken. Definitely recommend
Ben StokesBen Stokes
12:43 26 Apr 24
Fantastic service throughout. Professional and knowledgeable solicitors who hold corrupt and dishonest police officers to account. Settled my case within 3 months. Made an awful situation somewhat better. Highly recommended.
imrie Michieimrie Michie
16:10 25 Apr 24
They kept me informed all the way through the process it did take time but they got me a result I will use then again and again and a special thanks to Michelle McMahon
Terry StaplesTerry Staples
14:22 25 Apr 24
Amazing and professional
Stephen ChipchaseStephen Chipchase
14:59 23 Apr 24
100% recommended, I was kept in the loop from the start and the team answered any questions I had.We had a fast resolution and should I be unfortunate enough to need solicitors in the future I won't hesitate calling HNK
Drew BellDrew Bell
11:45 04 Mar 24
Vivien was brilliant, I won my claim for damages received settling at 5k for a false arrest. She kept me in the loop and followed any instructions I gave her but at the same time she made sure I was informed enough to make certain decisions. Over all would highly recommend and definitely use these guys again if needed.
Col GilbertCol Gilbert
10:05 15 Feb 24
R MorleyR Morley
10:52 23 Jan 24
Stuck with me all the way through the start and got exactly the result I wanted and even more, didn't think I could be compensated as much due to the circumstances, thanks a lot and would recommend anyone to these services, always professional, keep up the good work.
Georgi KolevGeorgi Kolev
11:41 13 Jan 24
Exceptional Advocacy by HNK SolicitorsI am thrilled to share my outstanding experience with HNK Solicitors, who played an instrumental role in bringing action against the police on my behalf. From the outset, their professionalism and dedication were evident. HNK's expertise and strategic approach ensured a positive outcome, instilling confidence in me throughout the process. Their clear communication and genuine concern for my well-being set them apart. I highly recommend HNK Solicitors to anyone seeking expert legal representation. Thank you, HNK, for your exceptional support in securing justice.
Simon SiSimon Si
18:17 10 Jan 24
Very good service throughout, they constantly kept me in the loop and managed a very satisfactory result. I would gladly recommend their service,s to any experiencing the same sort of problems.Many thanksSimon
Loops EntLoops Ent
07:29 22 Dec 23
Very good Solicitor firm, very deligent with their approach. Was an absolute pleasure to work with as they took on my claims against the police and saw to it that a compensation was reached. However this is just one out of many potential cases so am looking forward to working with you guys again.
Dina 21Dina 21
16:35 11 Dec 23
I want to say that the experience I had with this solicitors has been very positive. As through no fault of theirs this case took alot of time.I was impressed with the end results.
Majik EMajik E
13:05 06 Dec 23
Michael Wharton kept me informed throughout my criminal injures claim and was always available for advice and reassurance. Just waiting for my claim to be paid out and that will be a satisfactory end to a traumatic event. Again a big thank you to HNK solicitors.
christian heathchristian heath
12:02 29 Nov 23
Been really helpful and quick at getting it done and processed.
Matthew HigginsMatthew Higgins
23:31 16 Nov 23
I highly recommend HNK Solicitors for their outstanding work on my case against the police. Vivian was fantastic, providing constant support and making the process much more comfortable. Thanks to the excellent teamwork between her and Alex, we won the case. If you've been wronged by the police, HNK Solicitors are the ones to call.
Being the first time having to fight a case against the police I was a bit apprehensive with what the outcome may of been but my solicitor demi was kind and professional and always made me feel at ease every time i spoke to her. I can't thank her enough for the work she put into fighting my case and having Alex as my barrister who I was extremely impress with how he handled my case was a true blessing. So grateful for them both and I have and would forever recommend anyone to work with the firm. Thanks again 😊
Milly FergusonMilly Ferguson
10:15 19 Oct 23
I would highly recommend!! Got my claim sorted out within months
Cw CwCw Cw
20:21 06 Oct 23
Lindsey FrancisLindsey Francis
14:33 29 Sep 23
Amazing service. prompt, successful and professional throughout. Would highly recommend.
unomeunome
17:07 25 Sep 23
I thank all involved in processing my claim successfuly. Everyone was professional,helpful and polite.
DD
14:05 16 Sep 23
I took legal action against the police who had falsified evidence against me. I have no criminal record or history of wrong doing. Unlawful arrest, Imprisonment and use of force. With help from this legal firm I was awarded £££££££ in damages. Very Professional and they assured, and informed me throughout the full process.
_ MediaNPTGwent_ MediaNPTGwent
12:25 08 Sep 23
Have sought the help of Higgs Newton Kenyon Solicitors on a number of cases now, and they've been nothing but attentive and helpful at getting me the best outcome. Would highly recommend
Rob MarchantRob Marchant
18:39 29 Aug 23
Very satisfied with service provided to me! Would highly recommend this company to all ! Robert w Marchant.
Scott LPScott LP
15:09 26 Aug 23
They are lawyers, so $$$ is their only agenda and, thus, when we refused the offer of compensation in favour of a public apology, they ended up defending the perpetrators out of spite. Unethical is an understatement.
Courtney LvizCourtney Lviz
10:32 22 Aug 23
I am extremely satisfied with the exceptional service provided by Higgs Newton Kenyon solicitors. Their dedicated work and professionalism in handling my case led to a successful settlement that brought great relief. The team's commitment to excellence is truly impressive, and I appreciate their efforts. I highly recommend their services and am grateful for their support. Thank you, HNK solicitors!- Courtney LV
Hits1791Hits1791
15:35 14 Aug 23
Excellent professionalism and outcome by Michelle McMahon, thank you.
FullStop BanditFullStop Bandit
16:24 05 Aug 23
Steer clear of Vivien Lee unless you are motivated purely and exclusively by undiluted greed and amorality.
Anthony SmithAnthony Smith
01:43 26 Jul 23
I must have drawn the short straw if all these positive reviews are authentic.My own case was handled mainly by para legals. Who displayed very little skill, or real knowledge of the law, and definitely lacked any kind of commitment. I received only one phone call in the three years it took them to 'resolve ' my case.The treatment I received from this firm was barely adequate. If you are thinking of using HNK my advice is find someone else. Unless you don't mind wasting three years of your life for very little in the way of compensation.
Very promising. Will update once completed.
Ankur deswalAnkur deswal
17:34 17 Jul 23
Such a wonderful experience with them.Excellent services got such a friendly people thanks HNK .. 🙏🙏
Turner carlTurner carl
22:34 09 Jul 23
I've learned a lot from life. Even if you are decent, humble, and honest to guys, it doesn't guarantee that they will treat you similarly. I've been married to my spouse for about six years and didn't know he was cheating. I chose to confide in a friend after noticing some changes in his behavior, and they connected me with a hacker by the name of DAVID WILFRED. By remotely hacking and gaining access to his phone call log, Facebook, Messenger messages, phone texts, WhatsApp, Skype, database, and other items, this guy did an amazing and excellent work for me. You can get in touch with this active hacker at (digitaltechhacker @ gmail com).
Kelsea NaismithKelsea Naismith
21:21 03 Jul 23
My solicitors name was Micheal Wharton, he done an amazing job in helping me with my case. He treated me with empathy, respect, and compassion. He is very understanding and kept me up to date with any updates/changes every step of the way. His communication skills are amazing, and he made me feel at ease when talking about my case and reassured me when I was worried.I would highly recommend Micheal Wharton as your solicitor he is very good at what he does and is very professional at all times whilst providing excellent support and advice.I can't thank Micheal enough for everything he has done for me.
Ellen BrownEllen Brown
08:39 31 May 23
Positive service. Treated me with kindness and respect. Didn't make me uncomfortable whilst doing their enquiries.Kept me in the loop at all times and helped me come to a decision that best suited me.Thank you to Michael Wharton for making the effort to help me 🙂
Al TommoAl Tommo
20:09 19 May 23
Very good service, couldn’t be happier with how they handled my claim and we also got justice and compensated rightly! 5 stars 10/10 does what it says on the tin thank you to the team at Hicks Newton Kenyon
brian morhanbrian morhan
17:01 26 Apr 23
Absolutely brilliant. They kept me in the loop throughout the process. I am very happy with the result. Very professional team. I would 100 percent recommend them. Thank you Michael.
amber-marie shoemarkamber-marie shoemark
16:30 24 Feb 23
Highly recommend using higgs Newton Kenyon solicitors I most definitely got my justice I deserved could not of done it with out Michael support I got the support and help the very first day Michael got in contact with me and all the support carried on all the way to the last day
M EdgertonM Edgerton
13:29 30 Jan 23
I contacted Higgs Newton Kenyon over a distressing experience with the police and feeling very vulnerable. Lynne Hughes helped me with my case and was really understanding and empathetic. It meant a lot to have someone speak for me and the outcome of the case was better than I expected. Thanks to their service I have been able to put this experience behind me and move on.Would recommend.
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