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Symatrix/Arup Data Breach

On 22nd March 2021, the design and engineering firm Arup informed some of its current and former employees that its third-party payroll provider had suffered a cybersecurity breach. The breach resulted in a range of sensitive information being exposed. This included bank details and National Insurance numbers.

The cyberattack took place on 12th January 2021. However, the payroll provider, Symatrix Ltd, has not announced which of its customers were affected. At present, only Arup have publicly acknowledged the breach.

If you are or have been an employee of Arup, your data may have been exposed by the breach. Further, if you work for a company that has also used Symatrix for its payroll services, you may also be affected. If so, you could be entitled to compensation. Here at HNK Solicitors, we have helped a wide range of clients seek compensation for data breaches. Our experienced team can help you reach the outcome you deserve.

Arup was notified about the data breach on 11th March 2021. In a statement, Symatrix confirmed that their internal network had been targeted in a cyberattack in January. Their subsequent investigation revealed that a “small number” of their customers were affected. These customers have been notified directly. However, they have not been named publicly.

Subsequently, Arup notified the Information Commissioner’s Office (ICO) of the incident. The ICO’s investigation concluded that no regulatory action would be taken against Arup. However, the ICO’s investigation into Symatrix is ongoing.

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enquiries@hnksolicitors.com Mon – Thu 09:00-19:00
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How do I know if I've been affected by the Symatrix/Arup data breach?

If you have worked for Arup and are affected by the breach, you should have been notified by them directly. If you were paid by Arup during the above periods and have not been contacted, you may still have been affected. To be certain, you should get in touch with Arup as soon as possible.

 

Unfortunately, Symatrix has not specified which of their other customers were affected. However, as they have notified these customers directly, you should have been notified in turn if your data was exposed. If your company uses Symatrix and you have not been contacted, it may be worth checking with your employer.

If you are concerned you may have been affected, it is vital that you take steps to keep yourself safe. You should keep an eye on your bank account and immediately report any unusual transactions. Also, you should be wary of any emails or phone calls you receive. This is especially true if they seem to be from organisations such as your bank. Stolen data can be used to impersonate a trusted organisation and thereby gather even more information from you.

 

These sophisticated “phishing” attacks can be extremely convincing. That’s why extra care is necessary. If you have any concerns about an email or a phone call, go directly to the website of the organisation in question. You can use the contact details there to check that any communication is legitimate.

Case Study

Picture of a man holding a phone with red warning symbols floating around it.

HNK Solicitors secure £9,500 from North Wales Police in data breach case

Earlier this year, we successfully secured £9,500 in compensation for a client of ours, who will be referred to as “P”, after their personal information was breached by North Wales Police. This was a serious breach of data protection as North Wales Police made P’s personal information, including their banking details, visible to the public on their Facebook page. As a result, P could have been at risk of fraud and suffered huge financial losses,...
Read More

What data has been stolen in the Symatrix/Arup data breach?

When contacting those affected, Arup indicated that the following data had been compromised.

Firstly, for anyone paid between 1st November 2018 and 1st February 2020:

 

  • Full name
  • Bank account number
  • Sort code
  • Address
  • National Insurance number
  • Gender
  • Date of birth

Secondly, for anyone paid between 1st February 2020 and 31st January 2021:

 

  • Surname
  • Bank account number
  • Sort code

In either case, the specific nature of the data exposed could lead to major consequences. Cybercriminals are adept at using personal data to engage in identity theft, for instance. Such theft can lead to financial losses. It can also result in criminal activity being conducted in your name.

 

But even the simple fact of your private data being made available to others can lead to distress and anxiety. This is why it is so important that companies handling or storing personal data take steps to ensure the data is safeguarded. If they fail to do so, they should be held to account.

HNK Solicitors can help you claim compensation

If your data has been exposed through the Symatrix/Arup data breach, you could be entitled to compensation. This is especially so because the data stolen was extensive and highly sensitive. As a result, the potential consequences are more severe.

 

However, it is not the case that you must have suffered financial losses as a result of the breach in order to claim. The UK’s data protection regulations stress that you can claim compensation for any distress or inconvenience caused by a breach.

 

The process of starting a claim is simple. At HNK Solicitors, we offer free consultations to discuss the specifics of your case and advise you on whether you can claim. If we do think you have a valid claim, we can offer to take it up on a no-win, no-fee basis.

 

Data breaches are significant events with potentially long-lasting and painful consequences. If you have been affected by one, it’s important that you get all the help you need to move on. This includes compensation. Contact HNK Solicitors to discuss your case. Use the contact form on our website or call us on 0151 668 0814.

Free Consultation

Contact HNK to arrange a free no-obligation consultation to discuss the details of your claim. We will provide honest, helpful advice on how to progress further.

No-win, no-fee

We can support you on a no-win, no-fee basis, which means you’ll only have to pay us once your case is won and your compensation has been awarded.

Recent Data Breaches we can help with

You may remember recent data breaches that were highly publicized in the media from British Airways, MyFitnessPal, Ticketmaster, Marriot Hotels, and Dixons Carphone. If you have been affected by any of these, contact HNK today.

SPEAK TO OUR TEAM

Call us on - 0151 203 1104 | Email us at - enquiries@hnksolicitors.com
Majik EMajik E
13:05 06 Dec 23
Michael Wharton kept me informed throughout my criminal injures claim and was always available for advice and reassurance. Just waiting for my claim to be paid out and that will be a satisfactory end to a traumatic event. Again a big thank you to HNK solicitors.
Matthew HigginsMatthew Higgins
23:31 16 Nov 23
I highly recommend HNK Solicitors for their outstanding work on my case against the police. Vivian was fantastic, providing constant support and making the process much more comfortable. Thanks to the excellent teamwork between her and Alex, we won the case. If you've been wronged by the police, HNK Solicitors are the ones to call.
Christopher MearnsChristopher Mearns
11:58 09 Nov 23
Absolutely shocking for a legal team and solicitors company I've had 2 casses go through HNK and each one of them had the same outcome the evidence was so strong in my case due to the laws and legislation been put in place by the government but HNK seem to know nothing about real defence laws or things that the police have to by law have to follow when your in there care and the monitoring that they have to do under the mental health act but HNK did not chase for this evidence they just toke word of mouth for evidence which they strung it out for nearly 2 years then came back with lame responses. If your looking for a good solicitor company I would recommend you look elsewhere if you want success in your cases as the company is far from professional and they know very little about the laws in place to protect people that are assaulted in the polices care and when you ask to speak to a senior partner within the company its rejected so your never get to speak to any person that has knowledge in the areas of law in question so safe your time and data for a real solicitors company that puts its clients first which HNK never do. I hope this saves some people time and energy in the future when looking for legal representative's
Being the first time having to fight a case against the police I was a bit apprehensive with what the outcome may of been but my solicitor demi was kind and professional and always made me feel at ease every time i spoke to her. I can't thank her enough for the work she put into fighting my case and having Alex as my barrister who I was extremely impress with how he handled my case was a true blessing. So grateful for them both and I have and would forever recommend anyone to work with the firm. Thanks again 😊
Lindsey FrancisLindsey Francis
14:33 29 Sep 23
Amazing service. prompt, successful and professional throughout. Would highly recommend.
_ MediaNPTGwent_ MediaNPTGwent
12:25 08 Sep 23
Have sought the help of Higgs Newton Kenyon Solicitors on a number of cases now, and they've been nothing but attentive and helpful at getting me the best outcome. Would highly recommend
Scott LPScott LP
15:09 26 Aug 23
They are lawyers, so $$$ is their only agenda and, thus, when we refused the offer of compensation in favour of a public apology, they ended up defending the perpetrators out of spite. Unethical is an understatement.
Courtney LvizCourtney Lviz
10:32 22 Aug 23
I am extremely satisfied with the exceptional service provided by Higgs Newton Kenyon solicitors. Their dedicated work and professionalism in handling my case led to a successful settlement that brought great relief. The team's commitment to excellence is truly impressive, and I appreciate their efforts. I highly recommend their services and am grateful for their support. Thank you, HNK solicitors!- Courtney LV
Anthony SmithAnthony Smith
01:43 26 Jul 23
I must have drawn the short straw if all these positive reviews are authentic.My own case was handled mainly by para legals. Who displayed very little skill, or real knowledge of the law, and definitely lacked any kind of commitment. I received only one phone call in the three years it took them to 'resolve ' my case.The treatment I received from this firm was barely adequate. If you are thinking of using HNK my advice is find someone else. Unless you don't mind wasting three years of your life for very little in the way of compensation.
Turner carlTurner carl
22:34 09 Jul 23
I've learned a lot from life. Even if you are decent, humble, and honest to guys, it doesn't guarantee that they will treat you similarly. I've been married to my spouse for about six years and didn't know he was cheating. I chose to confide in a friend after noticing some changes in his behavior, and they connected me with a hacker by the name of DAVID WILFRED. By remotely hacking and gaining access to his phone call log, Facebook, Messenger messages, phone texts, WhatsApp, Skype, database, and other items, this guy did an amazing and excellent work for me. You can get in touch with this active hacker at (digitaltechhacker @ gmail com).
Kelsea NaismithKelsea Naismith
21:21 03 Jul 23
My solicitors name was Micheal Wharton, he done an amazing job in helping me with my case. He treated me with empathy, respect, and compassion. He is very understanding and kept me up to date with any updates/changes every step of the way. His communication skills are amazing, and he made me feel at ease when talking about my case and reassured me when I was worried.I would highly recommend Micheal Wharton as your solicitor he is very good at what he does and is very professional at all times whilst providing excellent support and advice.I can't thank Micheal enough for everything he has done for me.
Steph McGowanSteph McGowan
13:24 26 Jun 23
Can’t thank Michael enough for doing what he has done for me, he kept updating me on what was happening with the case and I’m very happy with the outcome
Ellen BrownEllen Brown
08:39 31 May 23
Positive service. Treated me with kindness and respect. Didn't make me uncomfortable whilst doing their enquiries.Kept me in the loop at all times and helped me come to a decision that best suited me.Thank you to Michael Wharton for making the effort to help me :)
Al TommoAl Tommo
20:09 19 May 23
Very good service, couldn’t be happier with how they handled my claim and we also got justice and compensated rightly! 5 stars 10/10 does what it says on the tin thank you to the team at Hicks Newton Kenyon
••••
06:45 13 May 23
I was arrested under suspicion of several offences (was not charged with any). This was very Concerning since I was a top law student at the time, gaining a mid 1st for my criminal law work and Human Rights work - The solicitor at this firm involved in my case against the Police clearly knew nothing about criminal law, evidence or HR’s. As none of it happened, I was merely acting within my human rights, hence why the CPS ordered the Police to drop the whole case against me, which they did and with NFA.The solicitor at this firm dealing with my matters should not be a solicitor, as she does not know the law! She was also extremely rude, would not allow me to speak (kept interrupting and talking over me ) was entitled and patronising!I think they updated me just twice in a year!! I will be reporting this firm to the SRA, who are their regulatory body. Absolutely disgusted and a disgrace to the profession.Yes, I was a real client of theirs and this is a bona fida review - I am not at any liberty to give my name, if I don’t wish to.
brian morhanbrian morhan
17:01 26 Apr 23
Absolutely brilliant. They kept me in the loop throughout the process. I am very happy with the result. Very professional team. I would 100 percent recommend them. Thank you Michael.
Gary JonesGary Jones
18:13 16 Mar 23
A rare combination of a very professional company coupled with excellent staff who are equally caring and understanding in their appraoch, brilliant.Highly recommended.
Dan MalcomDan Malcom
17:27 09 Mar 23
who is michelle mcmahonwhy is hnk solicitors Instagram account full of fake followers bot accounts and purchase to follow accountswhy does hnk solicitors most predominantly deal with cases involving white caucasian males and white caucasian females paying out more within the tens of thousands to the hundreds of thousands when white but if any other colour race or religion pays out lesshow much much does each solicitors at higgs newton kenyon solicitors make if most cases are worth £5000 with a waiting time of (12) twelve months
Ashley whitehouseAshley whitehouse
10:11 27 Feb 23
I was assaulted which was a bad experience and left me with a head scar. I decided to use Higgs Newton Kenyon and overall I was impressed with the service they provided me.I was happy with the outcome and I would definitely recommend them.
amber-marie shoemarkamber-marie shoemark
16:30 24 Feb 23
Highly recommend using higgs Newton Kenyon solicitors I most definitely got my justice I deserved could not of done it with out Michael support I got the support and help the very first day Michael got in contact with me and all the support carried on all the way to the last day
M EdgertonM Edgerton
13:29 30 Jan 23
I contacted Higgs Newton Kenyon over a distressing experience with the police and feeling very vulnerable. Lynne Hughes helped me with my case and was really understanding and empathetic. It meant a lot to have someone speak for me and the outcome of the case was better than I expected. Thanks to their service I have been able to put this experience behind me and move on.Would recommend.
Charlie AbbottCharlie Abbott
10:17 30 Jan 23
I received a fantastic, professional service from start to finish. Most importantly I got the justice I deserved due to the hard work of my case handler Lyne Hughes. I would highly recommend Higgs Newton Kenyon Solicitors.
Aaron McLeodAaron McLeod
18:34 15 Nov 22
Fantastic solicitors, they explained everything to me in great detail, I understood everything they said, always kind and well mannered on the phone and email, great experience with them. Will definitely use them again if need be in the future.
Funandplayful carmellaFunandplayful carmella
17:48 10 Nov 22
Highly professional & thorough. I'm very happy with the service this firm provided & empathy shown & seeking justice on our behalf thank you for all that worked on my case especially Mrs L Hughes.
robin mohamedrobin mohamed
18:27 18 Oct 22
Higgs Newton Kenyon took on my case when others had said they would not. The Paralegal kept me updated as things progressed and I am very impressed with the outcome and the overall handling of my case.Once again thank you for your services and I would highly recommend.
Wonders of LondonWonders of London
08:53 23 Sep 22
They helped us with a claim against police for false imprisonment (stop and search). Very happy with the level of service provided and with the settlement achieved. We will now use the money we got to help someone in need here in London.
yard skiyard ski
12:33 23 Jul 22
I would recommend HNK solicitors as they offer a first class professional service. Call back's and emails to update me with my case and the staff were excellent. Thank you Helen and the team.
Mohammed AbdelmoniemMohammed Abdelmoniem
16:29 11 Jan 22
Absolutely an amazing firm and I would highly recommend them to anyone who has a similar case. I was wrongfully arrested for a crime that I did not do and I approached this firm HNK Solictors for some help and support. After viewing all the evidence, they took the case on. It took a year for the amazing good news to come out. Their hard work and dedication including their professional skills and expertise, has given me the result that I was hoping for. Vivian Lee was amazing and her professional manner in which she dealt with me and the case was remarkable. Well done, Vivian and keep up the good work. Fantastic work!
Ansar HussainAnsar Hussain
15:16 24 Nov 21
Absolutely amazing firm took my case on against the police after wrongful arrest and detention. They were very professional,informative and efficient. As I was advised by them that I had a strong chance of success and success is what they delivered. Jessica Smith thank you for all your hard work.
Maddox XxMaddox Xx
12:03 23 Nov 21
Brilliant Firm and people to deal with, Jessica and the team were professional, i could not thank them enough for resolving my case in a timely manner and keeping me updated through out the whole process. Highly recommend them
Jon BarnesJon Barnes
23:17 17 Nov 21
Like to say thank you to the team who help win the case against the police. Very efficient and professional. I will definitely recommend 👌
Vickie WatsonVickie Watson
01:38 12 Nov 21
Great solicitors. Michael was very helpful and friendly and I would like to say thank you for his help. Definitely recommend these solicitors. Thank you 🙂🙂
Ciara BeveridgeCiara Beveridge
11:31 10 Nov 21
Very quick to get everything sorted. Would phone me and update me on the progress. Highly recommend
christine stockwellchristine stockwell
07:26 30 Sep 21
Higgs Newton Kenyon Solicitors have been brilliant even through the pandemic, it must be hard to do, they are very informative all the time great value and kind thank you
Frances SJ FinchFrances SJ Finch
10:04 28 Sep 21
I can’t quite put into words how brilliant these solicitors are, they provide a fantastic service and are very gentle when discussing sensitive subjects. Michael has been so incredibly helpful and I would like to send him a massive thanks for everything he has done for me. The receptionist has always also been very polite, friendly and welcoming and I would also like to thank her for supplying a kind atmosphere whenever I have needed to contact the team.
Danny OwenDanny Owen
14:12 09 Aug 21
Highly recommended, I had a claim against the police for an unlawful stop and search and false imprisonment which was has been settled with compensation. I had to put very little effort in and I was kept continually up to date. Vivien Lee dealing with my case could not have been more polite professional and helpful. I won’t be using anyone other than HNK solicitors from now on.
Arome akuboArome akubo
20:34 04 Aug 21
These guys practically won me some cash from BA data breach case. They initiated it and executed it with utmost professionalism without me breaking a sweat. I fully recommend them without any reservations.
Stephen JohnsonStephen Johnson
19:02 02 Aug 21
Absolutely amazing helped me get a good result against merseyside police. very quick and professional definitely would recommend them to anyone will use again ..thank you guys
Tuyet OlvestedtTuyet Olvestedt
10:06 14 Jul 21
Very attentive and thorough service.They communicate regularly and clearly via phone and email. Would absolutely recommend them.Many thanks
Marie Louise RothwellMarie Louise Rothwell
10:51 05 Jul 21
I am very happy with the service I got they were ever so good at dealing with my matter and very polite. They were also very helpful with giving me great advice I would definitely use their services again in the near future I am very happy with the outcome of my case
Stephen StrattonStephen Stratton
10:09 28 Jun 21
Following repeated violations and data protections concerns by the police I was able to secure a settlement which I am very happy with. Demi and her team were helpful, professional and informative throughout. I would highly recommend contacting HNK Solicitors for initial advice with any legal matters.
Sandra WilliamsSandra Williams
11:26 23 Jun 21
After a very Violated experience with the police, my solicitor Demi was there step by step, keeping me up to date with everything. If I ever needed Higgs Newton Kenyon I again I wouldn't hesitate to contact them. Thank you.
Jason PatrickJason Patrick
19:46 10 May 21
I would highly recommend this firm. They have acted on my behalf twice now and have successfully won compensation for both cases. They are a very professional team of solicitors with expansive knowledge of the law. If you want a good result with sound honest advice, then this firm is in my opinion one the best and not afraid to challenge injustice.Thank you,Yours sincerelyJason Patrick
Lauren Jade DouganLauren Jade Dougan
12:47 20 Apr 21
This firm is absolutely amazing. I have been so pleased with how my case was handled and the solicitors kept me informed every step of the way. I am also very pleased with the outcome. I would definitely recommend this firm to anybody.
frederick moorefrederick moore
20:07 08 Apr 21
Excellent company to deal with. Highly professional, responsive to client needs and very thorough. Would recommend.
Megan MaloneyMegan Maloney
14:05 08 Mar 21
So happy with my results worked with Micheal he won my case couldn’t be any more professional at what he does so happy With the outcome thank you so much Micheal .
Charmaine GalleyCharmaine Galley
14:11 07 Sep 20
I can't thank you all enough for the hard work you put into my case. I'm so very grateful xxx
Jeepaz Creepaz MusicJeepaz Creepaz Music
09:45 25 Aug 20
Our go to when one of your artist was wrongfully arrested by the police. They helped us to resolve the issue in a timely fashion.
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