What Happened?
On 5th March 2020, Virgin Media announced around 900,000 of its customers have been the victims of a data breach following a failure to secure their database. Virgin Media have confirmed the database was left unsecured and accessible online for 10 months.
Virgin Media have also confirmed the database was accessed ‘on at least one occasion’ by an unknown user. Virgin Media have confirmed the breach was not due to a hack or criminal attack but because the database had been ‘incorrectly configured’ by a member of staff not following the correct procedures
The breach, which was ongoing for 10 months, was only noticed when spotted by a security researcher at TurgenSec, a cyber-security company. Failing TurgenSec alerting Virgin Media to this breach, it could have been ongoing for much longer.
Virgin Media has informed the Information Commissioner’s Office as required and an investigation has been launched.
How do I claim?
Step 1
Get in touch using our contact forms or any details provided throughout the site.
Step 2
We arrange a free consultation with you to discuss the case
Step 3
If accepted we will action your case on a no win no fee basis
Step 4
The amount you can claim depends on your particular case, but it could range up to thousands of pounds. HNK can assess your case individually and advise you on what compensation you could be entitled to.
HNK Client Successful in £28,000 Sexual Misconduct and Misfeasance Case Against The Chief Constable of Sussex Police
What data has been exposed in the Virgin Media data breach?
The database, which was for marketing purposes, contained the following information –
- Customer names
- Phone numbers
- Billing addresses
- Email addresses
- Date of births
- Billing enquiries and requests
It is not yet known whether any customer card payment details have been compromised.
Who was affected by the Virgin Media Data Breach?
Virgin Media have confirmed all 900,000 affected customers were being notified via email from 5th March 2020.
- The following customers may have been affected –
- Virgin Media television subscribers
- Virgin media telephone account holders
- Virgin mobile customers
- Customers referred by friends as part of a promotion
The email was sent by – email@em.virginmedia.com with the subject title of – Important information regarding your personal information
If you are a Virgin Media customer, it is worth checking your junk/spam emails and any old email accounts in case the email has gone there.
The Virgin Media data breach group action
If you have been the victim of the Virgin Media data breach or any other data breach, you have a right to claim compensation.
HNK Solicitors represent clients as part of group litigation actions against a variety of large corporations who have failed to protect their customers private and sensitive data.
We can represent you on our ‘no-win no-fee’ agreement meaning you will not have to pay anything in the event your case is unsuccessful.
You will only pay us if you win and we deduct 35% of your compensation and recover your remaining legal fees from the Defendant.
If you have been affected by the Virgin Media data breach and have received a notification email, complete the ‘Claim Now’ or ‘Get in touch’ boxes on this page.
Free Consultation
Contact HNK to arrange a free no-obligation consultation where we can offer free advice on whether you can pursue a claim against Arnold Clark.
No-Win-No-Fee
If we believe you have a case, we can pursue your claim for you on a no-win, no-fee agreement. This means it will not cost you a penny to start your claim, and you won’t have to pay if it is not successful.
Client Communication
If we accept your case against Arnold Clark, our dedicated team of Data Protection Solicitors will handle everything for you and keep you up to date throughout the whole process.
FAQ
Virgin Media have confirmed the breach was not due to a hack or criminal attack but due a data breach on their end in the form of human error, as the database had been ‘incorrectly configured’ by a member of staff.
This means that Virgin Media, tech company with a turnover of around £5 billion, has negligently compromised 900,000 of its customers personal and sensitive data
Affected Virgin Media customers should change all passwords to their email and user accounts immediately, especially if you have the same password for various accounts. You should also check your accounts for any suspicious activity and remain alert to any emails or telephone calls from people asking you for personal or financial information.
If you notice any unfamiliar transactions on your bank accounts, contact your bank or credit card provider immediately. We would also advise keeping a close eye on your credit score for any unexpected credit checks to ensure credit is not taken out in your name.
If you have been the victim of the Virgin Media data breach or any other data breach, you have a right to claim compensation.
HNK Solicitors represent clients as part of group litigation actions against a variety of large corporations who have failed to protect their customers private and sensitive data.
We can represent you on our ‘no-win no-fee’ agreement meaning you will not have to pay anything in the event your case is unsuccessful.
You will only pay us if you win and we deduct 35% of your compensation and recover your remaining legal fees from the Defendant.
If you have been affected by the Virgin Media data breach and have received a notification email, complete the ‘Claim Now’ or ‘Get in touch’ boxes on this page.
Let us know what you’re looking for and we will get back to you as soon as we can
