Covid19 Announcement - View Here
enquiries@hnksolicitors.com
Mon-Thu 09:00-19:00 | Fri 09:00-17:00
Covid19 Announcement - View Here

Virgin Media Data Breach

What Happened?

On 5th March 2020, Virgin Media announced around 900,000 of its customers have been the victims of a data breach following a failure to secure their database. Virgin Media have confirmed the database was left unsecured and accessible online for 10 months.

Virgin Media have also confirmed the database was accessed ‘on at least one occasion’ by an unknown user. Virgin Media have confirmed the breach was not due to a hack or criminal attack but because the database had been ‘incorrectly configured’ by a member of staff not following the correct procedures.

Step 1

Get in touch using our contact forms or any details provided throughout the site.

Step 2

We arrange a free consultation with you to discuss the case

Step 3

If accepted we will action your case on a no win no fee basis.

The breach, which was ongoing for 10 months, was only noticed when spotted by a security researcher at TurgenSec, a cyber-security company. Failing TurgenSec alerting Virgin Media to this breach, it could have been ongoing for much longer.

Virgin Media has informed the Information Commissioner’s Office as required and an investigation has been launched.

What data has been exposed in the Virgin Media data breach?

The database, which was for marketing purposes, contained the following information –

 

  • Customer names
  • Phone numbers
  • Billing addresses
  • Email addresses
  • Date of births
  • Billing enquiries and requests

It is not yet known whether any customer card payment details have been compromised.

virgin media symbol



Who was affected by the Virgin Media Data Breach?

Virgin Media have confirmed all 900,000 affected customers were being notified via email from 5th March 2020.

 

  • The following customers may have been affected –
  • Virgin Media television subscribers
  • Virgin media telephone account holders
  • Virgin mobile customers
  • Customers referred by friends as part of a promotion

The email was sent by – email@em.virginmedia.com with the subject title of – Important information regarding your personal information

 

If you are a Virgin Media customer, it is worth checking your junk/spam emails and any old email accounts in case the email has gone there.

Download Our Guide

Get in touch

Fill out the below form and one of our advisors will get in touch to arrange a consultation about your claim.


Call 0151 203 1104

enquiries@hnksolicitors.com Mon – Thu 09:00-19:00
Fri – 09:00-17:00

Case Study

Graphic of a compter with a red warning symbol on the screen aginsta blue background

HNK secures £7,500 for client in data breach claim against Hull Combined Court Centre

Here at HNK Solicitors, we have extensive experience with data breach cases. We have supported many clients who have been negatively impacted by the misuse of their personal information to seek the compensation they deserve. As a result, we understand the long-lasting and significant consequences this can have. Safeguarding your personal information is particularly important when the information is sensitive. For instance, if it relates to legal, health or financial matters. The exposure of this...
Read More

Free Consultation

Contact HNK today to arrange a free no-obligation consultation. Our expert data protection solicitors will be able to assess your case and provide you with advice on making a claim.

No-win, No-fee

HNK Solicitors offer a no-win, no-fee service so it will cost you nothing upfront to start your claim. This means you can pursue a claim on a no-risk basis, and you only have to pay a small percentage if your claim is successful.

Client Communication

We understand pursuing legal action can seem to be a daunting process, however, rest assured everyone at HNK Solicitors will make the process stress free for you. We will deal with the Defendant on your behalf and keep you updated throughout the case.

The Virgin Media data breach group action

If you have been the victim of the Virgin Media data breach or any other data breach, you have a right to claim compensation.

 

HNK Solicitors represent clients as part of group litigation actions against a variety of large corporations who have failed to protect their customers private and sensitive data.

 

We can represent you on our ‘no-win no-fee’ agreement meaning you will not have to pay anything in the event your case is unsuccessful.

 

You will only pay us if you win and we deduct 35% of your compensation and recover your remaining legal fees from the Defendant.

 

If you have been affected by the Virgin Media data breach and have received a notification email, complete the ‘Claim Now’ or ‘Get in touch’ boxes on this page.

 

FAQ

Was the Virgin Media incident a data breach or data hack?

Virgin Media have confirmed the breach was not due to a hack or criminal attack but due a data breach on their end in the form of human error, as the database had been ‘incorrectly configured’ by a member of staff.

This means that Virgin Media, tech company with a turnover of around £5 billion, has negligently compromised 900,000 of its customers personal and sensitive data

What to do if you have been a victim of the Virgin Media data breach

Affected Virgin Media customers should change all passwords to their email and user accounts immediately, especially if you have the same password for various accounts. You should also check your accounts for any suspicious activity and remain alert to any emails or telephone calls from people asking you for personal or financial information.

If you notice any unfamiliar transactions on your bank accounts, contact your bank or credit card provider immediately. We would also advise keeping a close eye on your credit score for any unexpected credit checks to ensure credit is not taken out in your name.

The Virgin Media data breach group action

If you have been the victim of the Virgin Media data breach or any other data breach, you have a right to claim compensation.

HNK Solicitors represent clients as part of group litigation actions against a variety of large corporations who have failed to protect their customers private and sensitive data.

We can represent you on our ‘no-win no-fee’ agreement meaning you will not have to pay anything in the event your case is unsuccessful.

You will only pay us if you win and we deduct 35% of your compensation and recover your remaining legal fees from the Defendant.

If you have been affected by the Virgin Media data breach and have received a notification email, complete the ‘Claim Now’ or ‘Get in touch’ boxes on this page.

Can’t find what you’re looking for?

Let us know what you’re looking for and we will get back to you as soon as we can.

SPEAK TO OUR TEAM

Call us on - 0151 203 1104 | Email us at - enquiries@hnksolicitors.com
Higgs Newton Kenyon Solicitors
4.6
Based on 102 reviews
powered by Google
christine stockwell
christine stockwell
07:26 30 Sep 21
Higgs Newton Kenyon Solicitors have been brilliant even through the pandemic, it must be hard to do, they are very... informative all the time great value and kind thank youread more
Frances SJ Finch
Frances SJ Finch
10:04 28 Sep 21
I can’t quite put into words how brilliant these solicitors are, they provide a fantastic service and are very gentle... when discussing sensitive subjects. Michael has been so incredibly helpful and I would like to send him a massive thanks for everything he has done for me. The receptionist has always also been very polite, friendly and welcoming and I would also like to thank her for supplying a kind atmosphere whenever I have needed to contact the team.read more
Danny Owen
Danny Owen
14:12 09 Aug 21
Highly recommended, I had a claim against the police for an unlawful stop and search and false imprisonment which was... has been settled with compensation. I had to put very little effort in and I was kept continually up to date. Vivien Lee dealing with my case could not have been more polite professional and helpful. I won’t be using anyone other than HNK solicitors from now on.read more
Arome akubo
Arome akubo
20:34 04 Aug 21
These guys practically won me some cash from BA data breach case. They initiated it and executed it with utmost... professionalism without me breaking a sweat. I fully recommend them without any reservations.read more
Stephen Johnson
Stephen Johnson
19:02 02 Aug 21
Absolutely amazing helped me get a good result against merseyside police. very quick and professional definitely would... recommend them to anyone will use again ..thank you guysread more
Tuyet Olvestedt
Tuyet Olvestedt
10:06 14 Jul 21
Very attentive and thorough service.They communicate regularly and clearly via phone and email. Would absolutely... recommend them.Many thanksread more
Marie Louise Rothwell
Marie Louise Rothwell
10:51 05 Jul 21
I am very happy with the service I got they were ever so good at dealing with my matter and very polite. They were also... very helpful with giving me great advice I would definitely use their services again in the near future I am very happy with the outcome of my caseread more
Stephen Stratton
Stephen Stratton
10:09 28 Jun 21
Following repeated violations and data protections concerns by the police I was able to secure a settlement which I am... very happy with. Demi and her team were helpful, professional and informative throughout. I would highly recommend contacting HNK Solicitors for initial advice with any legal matters.read more
Sandra Williams
Sandra Williams
11:26 23 Jun 21
After a very Violated experience with the police, my solicitor Demi was there step by step, keeping me up to date with... everything. If I ever needed Higgs Newton Kenyon I again I wouldn't hesitate to contact them. Thank you.read more
Jason Patrick
Jason Patrick
19:46 10 May 21
I would highly recommend this firm. They have acted on my behalf twice now and have successfully won compensation for... both cases. They are a very professional team of solicitors with expansive knowledge of the law. If you want a good result with sound honest advice, then this firm is in my opinion one the best and not afraid to challenge injustice.Thank you,Yours sincerelyJason Patrickread more
Lauren Jade Dougan
Lauren Jade Dougan
12:47 20 Apr 21
This firm is absolutely amazing. I have been so pleased with how my case was handled and the solicitors kept me... informed every step of the way. I am also very pleased with the outcome. I would definitely recommend this firm to anybody.read more
frederick moore
frederick moore
20:07 08 Apr 21
Excellent company to deal with. Highly professional, responsive to client needs and very thorough. Would recommend.
Charmaine Galley
Charmaine Galley
14:11 07 Sep 20
I can't thank you all enough for the hard work you put into my case. I'm so very grateful xxx
Next Reviews
Latest News

Our Case studies

Who can claim from the Criminal Injuries Compensation Authority?

Victims of violent crime can suffer long-lasting consequences, with profound effects on their day-to-day lives. Whether the injuries sustained are...

What is the Criminal Injuries Compensation Scheme?

If you have been a victim of violent crime, you may have found it difficult to move on with your...
Image of the back of two Police officers, the one in the foreground has his back to the camera showing his hi-vis yellow police vest with the writing police on the back.

Outrage as CCTV footage shows Merseyside police officer attacking a young boy

We were shocked at the CCTV footage released of a Merseyside Police Officer attacking a 10-year-old boy with severe autism....

How do I claim?

For more information on how to claim please click this button

Claim Now
Call Us Claim Now