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Virgin Media Data Breach

What Happened?

On 5th March 2020, Virgin Media announced around 900,000 of its customers have been the victims of a data breach following a failure to secure their database. Virgin Media have confirmed the database was left unsecured and accessible online for 10 months.

Virgin Media have also confirmed the database was accessed ‘on at least one occasion’ by an unknown user. Virgin Media have confirmed the breach was not due to a hack or criminal attack but because the database had been ‘incorrectly configured’ by a member of staff not following the correct procedures.

Step 1

Get in touch using our contact forms or any details provided throughout the site.

Step 2

We arrange a free consultation with you to discuss the case

Step 3

If accepted we will action your case on a no win no fee basis.

The breach, which was ongoing for 10 months, was only noticed when spotted by a security researcher at TurgenSec, a cyber-security company. Failing TurgenSec alerting Virgin Media to this breach, it could have been ongoing for much longer.

Virgin Media has informed the Information Commissioner’s Office as required and an investigation has been launched.

What data has been exposed in the Virgin Media data breach?

The database, which was for marketing purposes, contained the following information –

 

  • Customer names
  • Phone numbers
  • Billing addresses
  • Email addresses
  • Date of births
  • Billing enquiries and requests

It is not yet known whether any customer card payment details have been compromised.

virgin media symbol

Who was affected by the Virgin Media Data Breach?

Virgin Media have confirmed all 900,000 affected customers were being notified via email from 5th March 2020.

 

  • The following customers may have been affected –
  • Virgin Media television subscribers
  • Virgin media telephone account holders
  • Virgin mobile customers
  • Customers referred by friends as part of a promotion

The email was sent by – email@em.virginmedia.com with the subject title of – Important information regarding your personal information

 

If you are a Virgin Media customer, it is worth checking your junk/spam emails and any old email accounts in case the email has gone there.

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Call 0151 203 1104

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Free Consultation

Contact HNK today to arrange a free no-obligation consultation. Our expert data protection solicitors will be able to assess your case and provide you with advice on making a claim.

No-win, No-fee

HNK Solicitors offer a no-win, no-fee service so it will cost you nothing upfront to start your claim. This means you can pursue a claim on a no-risk basis, and you only have to pay a small percentage if your claim is successful.

Client Communication

We understand pursuing legal action can seem to be a daunting process, however, rest assured everyone at HNK Solicitors will make the process stress free for you. We will deal with the Defendant on your behalf and keep you updated throughout the case.

The Virgin Media data breach group action

If you have been the victim of the Virgin Media data breach or any other data breach, you have a right to claim compensation.

 

HNK Solicitors represent clients as part of group litigation actions against a variety of large corporations who have failed to protect their customers private and sensitive data.

 

We can represent you on our ‘no-win no-fee’ agreement meaning you will not have to pay anything in the event your case is unsuccessful.

 

You will only pay us if you win and we deduct 35% of your compensation and recover your remaining legal fees from the Defendant.

 

If you have been affected by the Virgin Media data breach and have received a notification email, complete the ‘Claim Now’ or ‘Get in touch’ boxes on this page.

 

FAQ

Was the Virgin Media incident a data breach or data hack?

Virgin Media have confirmed the breach was not due to a hack or criminal attack but due a data breach on their end in the form of human error, as the database had been ‘incorrectly configured’ by a member of staff.

This means that Virgin Media, tech company with a turnover of around £5 billion, has negligently compromised 900,000 of its customers personal and sensitive data

What to do if you have been a victim of the Virgin Media data breach

Affected Virgin Media customers should change all passwords to their email and user accounts immediately, especially if you have the same password for various accounts. You should also check your accounts for any suspicious activity and remain alert to any emails or telephone calls from people asking you for personal or financial information.

If you notice any unfamiliar transactions on your bank accounts, contact your bank or credit card provider immediately. We would also advise keeping a close eye on your credit score for any unexpected credit checks to ensure credit is not taken out in your name.

The Virgin Media data breach group action

If you have been the victim of the Virgin Media data breach or any other data breach, you have a right to claim compensation.

HNK Solicitors represent clients as part of group litigation actions against a variety of large corporations who have failed to protect their customers private and sensitive data.

We can represent you on our ‘no-win no-fee’ agreement meaning you will not have to pay anything in the event your case is unsuccessful.

You will only pay us if you win and we deduct 35% of your compensation and recover your remaining legal fees from the Defendant.

If you have been affected by the Virgin Media data breach and have received a notification email, complete the ‘Claim Now’ or ‘Get in touch’ boxes on this page.

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