Virgin Media Data Breach | Higgs Newton Kenyon Solicitors

What Happened?

On 5th March 2020, Virgin Media announced around 900,000 of its customers have been the victims of a data breach following a failure to secure their database. Virgin Media have confirmed the database was left unsecured and accessible online for 10 months.

Virgin Media have also confirmed the database was accessed ‘on at least one occasion’ by an unknown user. Virgin Media have confirmed the breach was not due to a hack or criminal attack but because the database had been ‘incorrectly configured’ by a member of staff not following the correct procedures.

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Get in touch using our contact forms or any details provided throughout the site.

Step 2

We arrange a free consultation with you to discuss the case

Step 3

If accepted we will action your case on a no win no fee basis.

The breach, which was ongoing for 10 months, was only noticed when spotted by a security researcher at TurgenSec, a cyber-security company. Failing TurgenSec alerting Virgin Media to this breach, it could have been ongoing for much longer.

Virgin Media has informed the Information Commissioner’s Office as required and an investigation has been launched.

What data has been exposed in the Virgin Media data breach?

The database, which was for marketing purposes, contained the following information –

Customer names
Phone numbers
Billing addresses
Email addresses
Date of births
Billing enquiries and requests

It is not yet known whether any customer card payment details have been compromised.

Who was affected by the Virgin Media Data Breach?

Virgin Media have confirmed all 900,000 affected customers were being notified via email from 5th March 2020.

The following customers may have been affected –
Virgin Media television subscribers
Virgin media telephone account holders
Virgin mobile customers
Customers referred by friends as part of a promotion

The email was sent by – email@em.virginmedia.com with the subject title of – Important information regarding your personal information

If you are a Virgin Media customer, it is worth checking your junk/spam emails and any old email accounts in case the email has gone there.

Case Study

Data breach concept image, a laptop on a table with a warning symbol on screen and white text saying data breach

HNK Solicitors secure £7,000 in data breach claim against Cheshire Council East

Recently, HNK Solicitors acted on behalf of a client, who will be referred to as SH, in a data breach claim against Cheshire East Council. The data breach occurred after SH was subject to an anonymous complaint regarding their children. Although the complaint was not upheld, during the initial investigation Cheshire East Council, the Defendant, divulged personal data, and the context of the complaint with an unauthorised person(s). This is a clear breach of SH’s...

Free Consultation

Contact HNK today to arrange a free no-obligation consultation. Our expert data protection solicitors will be able to assess your case and provide you with advice on making a claim.

No-win, No-fee

HNK Solicitors offer a no-win, no-fee service so it will cost you nothing upfront to start your claim. This means you can pursue a claim on a no-risk basis, and you only have to pay a small percentage if your claim is successful.

Client Communication

We understand pursuing legal action can seem to be a daunting process, however, rest assured everyone at HNK Solicitors will make the process stress free for you. We will deal with the Defendant on your behalf and keep you updated throughout the case.

The Virgin Media data breach group action

If you have been the victim of the Virgin Media data breach or any other data breach, you have a right to claim compensation.

HNK Solicitors represent clients as part of group litigation actions against a variety of large corporations who have failed to protect their customers private and sensitive data.

We can represent you on our ‘no-win no-fee’ agreement meaning you will not have to pay anything in the event your case is unsuccessful.

You will only pay us if you win and we deduct 35% of your compensation and recover your remaining legal fees from the Defendant.

If you have been affected by the Virgin Media data breach and have received a notification email, complete the ‘Claim Now’ or ‘Get in touch’ boxes on this page.

FAQ

Was the Virgin Media incident a data breach or data hack?

Virgin Media have confirmed the breach was not due to a hack or criminal attack but due a data breach on their end in the form of human error, as the database had been ‘incorrectly configured’ by a member of staff.

This means that Virgin Media, tech company with a turnover of around £5 billion, has negligently compromised 900,000 of its customers personal and sensitive data

What to do if you have been a victim of the Virgin Media data breach

Affected Virgin Media customers should change all passwords to their email and user accounts immediately, especially if you have the same password for various accounts. You should also check your accounts for any suspicious activity and remain alert to any emails or telephone calls from people asking you for personal or financial information.

If you notice any unfamiliar transactions on your bank accounts, contact your bank or credit card provider immediately. We would also advise keeping a close eye on your credit score for any unexpected credit checks to ensure credit is not taken out in your name.

The Virgin Media data breach group action

If you have been the victim of the Virgin Media data breach or any other data breach, you have a right to claim compensation.

HNK Solicitors represent clients as part of group litigation actions against a variety of large corporations who have failed to protect their customers private and sensitive data.

We can represent you on our ‘no-win no-fee’ agreement meaning you will not have to pay anything in the event your case is unsuccessful.

You will only pay us if you win and we deduct 35% of your compensation and recover your remaining legal fees from the Defendant.

If you have been affected by the Virgin Media data breach and have received a notification email, complete the ‘Claim Now’ or ‘Get in touch’ boxes on this page.

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Call us on - 0151 203 1104 | Email us at - enquiries@hnksolicitors.com

Higgs Newton Kenyon Solicitors

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Ellen Brown

08:39 31 May 23

Positive service. Treated me with kindness and respect. Didn't make me uncomfortable whilst doing their enquiries.Kept me in the loop at all times and helped me come to a decision that best suited me.Thank you to Michael Wharton for making the effort to help me :)

Al Tommo

20:09 19 May 23

Very good service, couldn’t be happier with how they handled my claim and we also got justice and compensated rightly! 5 stars 10/10 does what it says on the tin thank you to the team at Hicks Newton Kenyon

••

06:45 13 May 23

I was arrested under suspicion of several offences (was not charged with any). This was very Concerning since I was a top law student at the time, gaining a mid 1st for my criminal law work and Human Rights work - The solicitor at this firm involved in my case against the Police clearly knew nothing about criminal law, evidence or HR’s. As none of it happened, I was merely acting within my human rights, hence why the CPS ordered the Police to drop the whole case against me, which they did and with NFA.The solicitor at this firm dealing with my matters should not be a solicitor, as she does not know the law! She was also extremely rude, would not allow me to speak (kept interrupting and talking over me ) was entitled and patronising!I think they updated me just twice in a year!! I will be reporting this firm to the SRA, who are their regulatory body. Absolutely disgusted and a disgrace to the profession.Yes, I was a real client of theirs and this is a bona fida review - I am not at any liberty to give my name, if I don’t wish to.

brian morhan

17:01 26 Apr 23

Absolutely brilliant. They kept me in the loop throughout the process. I am very happy with the result. Very professional team. I would 100 percent recommend them. Thank you Michael.

Gary Jones

18:13 16 Mar 23

A rare combination of a very professional company coupled with excellent staff who are equally caring and understanding in their appraoch, brilliant.Highly recommended.

Dan Malcom

17:27 09 Mar 23

who is michelle mcmahonwhy is hnk solicitors Instagram account full of fake followers bot accounts and purchase to follow accountswhy does hnk solicitors most predominantly deal with cases involving white caucasian males and white caucasian females paying out more within the tens of thousands to the hundreds of thousands when white but if any other colour race or religion pays out lesshow much much does each solicitors at higgs newton kenyon solicitors make if most cases are worth £5000 with a waiting time of (12) twelve months

Ashley whitehouse

10:11 27 Feb 23

I was assaulted which was a bad experience and left me with a head scar. I decided to use Higgs Newton Kenyon and overall I was impressed with the service they provided me.I was happy with the outcome and I would definitely recommend them.

amber-marie shoemark

16:30 24 Feb 23

Highly recommend using higgs Newton Kenyon solicitors I most definitely got my justice I deserved could not of done it with out Michael support I got the support and help the very first day Michael got in contact with me and all the support carried on all the way to the last day

M Edgerton

13:29 30 Jan 23

I contacted Higgs Newton Kenyon over a distressing experience with the police and feeling very vulnerable. Lynne Hughes helped me with my case and was really understanding and empathetic. It meant a lot to have someone speak for me and the outcome of the case was better than I expected. Thanks to their service I have been able to put this experience behind me and move on.Would recommend.

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10:17 30 Jan 23

I received a fantastic, professional service from start to finish. Most importantly I got the justice I deserved due to the hard work of my case handler Lyne Hughes. I would highly recommend Higgs Newton Kenyon Solicitors.

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18:34 15 Nov 22

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Funandplayful carmella

17:48 10 Nov 22

Highly professional & thorough. I'm very happy with the service this firm provided & empathy shown & seeking justice on our behalf thank you for all that worked on my case especially Mrs L Hughes.

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Wonders of London

08:53 23 Sep 22

They helped us with a claim against police for false imprisonment (stop and search). Very happy with the level of service provided and with the settlement achieved. We will now use the money we got to help someone in need here in London.

yard ski

12:33 23 Jul 22

I would recommend HNK solicitors as they offer a first class professional service. Call back's and emails to update me with my case and the staff were excellent. Thank you Helen and the team.

Mohammed Abdelmoniem

16:29 11 Jan 22

Absolutely an amazing firm and I would highly recommend them to anyone who has a similar case. I was wrongfully arrested for a crime that I did not do and I approached this firm HNK Solictors for some help and support. After viewing all the evidence, they took the case on. It took a year for the amazing good news to come out. Their hard work and dedication including their professional skills and expertise, has given me the result that I was hoping for. Vivian Lee was amazing and her professional manner in which she dealt with me and the case was remarkable. Well done, Vivian and keep up the good work. Fantastic work!

Ansar Hussain

15:16 24 Nov 21

Absolutely amazing firm took my case on against the police after wrongful arrest and detention. They were very professional,informative and efficient. As I was advised by them that I had a strong chance of success and success is what they delivered. Jessica Smith thank you for all your hard work.

Maddox Xx

12:03 23 Nov 21

Brilliant Firm and people to deal with, Jessica and the team were professional, i could not thank them enough for resolving my case in a timely manner and keeping me updated through out the whole process. Highly recommend them

Jon Barnes

23:17 17 Nov 21

Like to say thank you to the team who help win the case against the police. Very efficient and professional. I will definitely recommend 👌

Vickie Watson

01:38 12 Nov 21

Great solicitors. Michael was very helpful and friendly and I would like to say thank you for his help. Definitely recommend these solicitors. Thank you 🙂🙂

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11:31 10 Nov 21

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christine stockwell

07:26 30 Sep 21

Higgs Newton Kenyon Solicitors have been brilliant even through the pandemic, it must be hard to do, they are very informative all the time great value and kind thank you

Frances SJ Finch

10:04 28 Sep 21

I can’t quite put into words how brilliant these solicitors are, they provide a fantastic service and are very gentle when discussing sensitive subjects. Michael has been so incredibly helpful and I would like to send him a massive thanks for everything he has done for me. The receptionist has always also been very polite, friendly and welcoming and I would also like to thank her for supplying a kind atmosphere whenever I have needed to contact the team.

Danny Owen

14:12 09 Aug 21

Highly recommended, I had a claim against the police for an unlawful stop and search and false imprisonment which was has been settled with compensation. I had to put very little effort in and I was kept continually up to date. Vivien Lee dealing with my case could not have been more polite professional and helpful. I won’t be using anyone other than HNK solicitors from now on.

Arome akubo

20:34 04 Aug 21

These guys practically won me some cash from BA data breach case. They initiated it and executed it with utmost professionalism without me breaking a sweat. I fully recommend them without any reservations.

Stephen Johnson

19:02 02 Aug 21

Absolutely amazing helped me get a good result against merseyside police. very quick and professional definitely would recommend them to anyone will use again ..thank you guys

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10:06 14 Jul 21

Very attentive and thorough service.They communicate regularly and clearly via phone and email. Would absolutely recommend them.Many thanks

Marie Louise Rothwell

10:51 05 Jul 21

I am very happy with the service I got they were ever so good at dealing with my matter and very polite. They were also very helpful with giving me great advice I would definitely use their services again in the near future I am very happy with the outcome of my case

Stephen Stratton

10:09 28 Jun 21

Following repeated violations and data protections concerns by the police I was able to secure a settlement which I am very happy with. Demi and her team were helpful, professional and informative throughout. I would highly recommend contacting HNK Solicitors for initial advice with any legal matters.

Sandra Williams

11:26 23 Jun 21

After a very Violated experience with the police, my solicitor Demi was there step by step, keeping me up to date with everything. If I ever needed Higgs Newton Kenyon I again I wouldn't hesitate to contact them. Thank you.

Jason Patrick

19:46 10 May 21

I would highly recommend this firm. They have acted on my behalf twice now and have successfully won compensation for both cases. They are a very professional team of solicitors with expansive knowledge of the law. If you want a good result with sound honest advice, then this firm is in my opinion one the best and not afraid to challenge injustice.Thank you,Yours sincerelyJason Patrick

Lauren Jade Dougan

12:47 20 Apr 21

This firm is absolutely amazing. I have been so pleased with how my case was handled and the solicitors kept me informed every step of the way. I am also very pleased with the outcome. I would definitely recommend this firm to anybody.

frederick moore

20:07 08 Apr 21

Excellent company to deal with. Highly professional, responsive to client needs and very thorough. Would recommend.

Megan Maloney

14:05 08 Mar 21

So happy with my results worked with Micheal he won my case couldn’t be any more professional at what he does so happy With the outcome thank you so much Micheal .

Charmaine Galley

14:11 07 Sep 20

I can't thank you all enough for the hard work you put into my case. I'm so very grateful xxx

Jeepaz Creepaz Music

09:45 25 Aug 20

Our go to when one of your artist was wrongfully arrested by the police. They helped us to resolve the issue in a timely fashion.

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